Senior Manager, Client Services — Ads Growth & Partnerships

Roku, Inc.; New York (NY); On-site; USD 172,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Equity awards

Life insurance

Disability benefits

Parental leave

Wellness benefits

Paid time off

Job summary

Roku, Inc. is seeking a Senior Manager, Client Services in New York to lead the strategic account management function within Roku's advertising organization.

You will oversee high-volume, high-impact campaigns, cultivate relationships with media and entertainment partners, and drive incremental revenue and retention across your team. The role requires 8+ years in ad account management, expertise in programmatic advertising, and strong leadership and cross-functional collaboration skills.

Qualifications

• 8+ years of experience in account management within the advertising or media industry.
• Background working with Media and Entertainment or Publisher clients.
• Experience in programmatic advertising and related tech ecosystems.

Responsibilities

• Serve as the primary executive contact for key clients, building and maintaining strong long-term relationships across client direct and agency teams.
• Oversee the execution of performance advertising solutions that meet client objectives and exceed KPIs.
• Conduct regular business reviews with clients to assess campaign performance and growth opportunities.
• Lead a team focused on driving incremental revenue, upselling, and revenue retention.
• Manage and develop Managers of Client Services and Account Managers.
• Oversee operational aspects of account management, ensuring efficient processes and compliance.
• Implement performance metrics and reporting systems to monitor outcomes.
• Drive continuous improvement initiatives to enhance service delivery.
• Collaborate across departments and with senior leadership to align client strategies.
• Partner with internal teams to ensure seamless campaign execution across direct and programmatic channels.

Skills

Account management

Advertising industry

Programmatic advertising

Leadership

Communication

Negotiation

Strategic thinking

Cross-functional collaboration

Tools

DSPs

SSPs

DMPs

Ad exchanges

Job description

Roku, Inc. is seeking a Senior Manager, Client Services in New York to lead the strategic account management function within Roku's advertising organization.

You will oversee high-volume, high-impact campaigns, cultivate relationships with media and entertainment partners, and drive incremental revenue and retention across your team. The role requires 8+ years in ad account management, expertise in programmatic advertising, and strong leadership and cross-functional collaboration skills.