Senior Manager, Business Operations & Client Success

SPD Technology; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

SPD Technology seeks a Senior Manager, Business Operations & Client Success to oversee the integrated health of the Business Unit, translating financial, delivery, people, and client signals into clear priorities and actionable plans. You will connect Delivery and Engineering with Client stakeholders, HR, Talent Acquisition, Finance, and People Operations.

You will drive strategic initiatives, govern budgeting/forecasting and hiring, and provide an independent perspective on client health while

Qualifications

• 5+ years of relevant experience in Business Operations, Client Success, or similar cross-functional role.
• Experience across Delivery, Engineering, HR, Talent Acquisition, Finance, and People Operations.
• Experience with client health practices (NPS/CSAT) and client sentiment reviews.
• Experience with budgeting, forecasting, variance analysis, and invoicing oversight.
• Ability to translate data into actionable recommendations for leadership.

Responsibilities

• Own and develop BU performance management framework across financial, delivery, people, and client metrics.
• Investigate trends and translate observations into recommendations and corrective actions.
• Own BU-level Client Success and client health framework, measuring sentiment via direct stakeholder conversations.
• Triangulate client feedback with delivery and operational data to identify gaps and risks.
• Drive cross-functional strategic initiatives (operating models, AI adoption, capability transitions, risk mitigation).
• Maintain governance across Financial Operations, Hiring Operations, People Operations, and reporting data accuracy.
• Provide leadership with independent perspective on client and business health without replacing ownership of relationships.
• Ensure leadership is alerted to material business risks and roadblocks early.

Skills

Cross-functional leadership

Analytical thinking

Strategic prioritization

Stakeholder management

Ownership & follow-through

Education

Higher education degree in Business Administration/Management/Economics/CS

Job description

About us

At SPD Technology, we bring together a team of like-minded people who are driven by the desire to bring value through their work, united in their commitment to high performance and delivering custom, cutting-edge tech solutions that drive clients' growth. We empower our people with a culture of excellence, and enable them with the opportunity to uphold their accountability to contribute on each level. We value humanity and collaboration, encourage professional and personal growth, and foster a supportive and flexible work environment where everyone's contribution is welcomed. We are looking for a Senior Manager, Business Operations & Client Success to join us as part of our team.

About the role

As a Senior Manager, Business Operations & Client Success, you will maintain an integrated view of Business Unit (BU) health and ensure operational, client, people, financial, and delivery signals are translated into clear priorities and actionable plans. Acting as the coordination and insight layer across the Business Unit, you will connect Delivery and Engineering leadership, Client stakeholders, HR, Talent Acquisition, Finance, and People Operations. This role reports directly to the Business Unit Managing Director / VP Delivery and focuses on high-value business insight, independent client sensing, and cross-functional execution.

Responsibilities

• Own and continuously develop the Business Unit performance management framework, consolidating financial, delivery, people, hiring, quality, client, and operational indicators into an integrated view of BU health.
• Investigate underlying causes, trends, and business implications beyond reporting metrics, translating observations into recommendations, corrective actions, and tracked resolutions.
• Own the BU-level Client Success and client health framework, developing mechanisms to measure sentiment (including NPS and qualitative/quantitative signals) through direct stakeholder conversations and interviews.
• Triangulate client feedback with Delivery, Engineering, People, and operational data to identify recurring themes, gaps, risks, and actionable improvements.
• Drive selected cross-functional strategic initiatives that lack a single owner (such as operating-model changes, AI adoption, capability transitions, and risk mitigation), taking them from ambiguous problems to measurable closure.
• Maintain operational governance across Financial Operations (budgeting, forecasting, compensation/rate exceptions), Hiring Operations (priorities and bottlenecks), People Operations, and Reporting Data accuracy.
• Provide BU leadership with an independent perspective on client and business health, complementing Delivery and Engineering leadership without replacing their ownership of client relationships.
• Ensure material business risks, key decisions, and operational roadblocks reach leadership early enough for effective action.

Qualifications

• 5+ years of relevant experience in Business Operations, Client Success, Strategic Program Management, Delivery Operations, or a similar cross-functional role within IT or professional services.
• Experience working across multiple business functions, such as Delivery, Engineering, HR, Talent Acquisition, Finance, and People Operations.
• Experience with client health and success practices, including NPS/CSAT, client sentiment, or structured client health reviews.
• Hands-on experience with operational and financial management, including budgeting, forecasting, variance analysis, and invoicing oversight.
• Strong analytical skills and the ability to consolidate financial, delivery, people, client, and operational data into a clear view of Business Unit health.
• Ability to take ambiguous business problems, structure them into actionable initiatives, and drive execution across multiple stakeholders.
• Strong risk identification and problem-solving skills, with the ability to spot early warning signals and translate them into concrete actions.
• Experience providing operational governance through functional teams without becoming a bottleneck or taking over execution.
• Ability to influence senior stakeholders and drive cross-functional initiatives without formal authority.
• Strong business judgment and the ability to form an objective, data-informed perspective, ask the right questions, and challenge assumptions when needed.
• Strong communication and synthesis skills, with the ability to turn complex quantitative and qualitative information into concise insights and clear recommendations for leadership.
• A proactive and curious mindset, with a strong sense of ownership and follow-through.
• Practical experience using AI tools, automation, or similar technologies to improve productivity, operational efficiency, or analytics.
• Higher education degree in Business Administration, Management, Economics, Computer Science, or a related field.
• Fluent / Advanced English & Ukrainian communication skills.

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