Senior Manager, Application Tech Services (Nearshore/Remote)

Prattwhitney; Puerto Rico; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Remote work

Job summary

RTX Enterprise Services in Puerto Rico is seeking a Senior Manager to lead the Puerto Rico Nearshore Center for ATS. The role focuses on strategy, transformation, and delivery of technology capabilities that enable RTX to operate globally and securely.

The ideal candidate will drive modernization, establish a scalable service delivery model, and build a strong, diverse technical team across platform services, security, and engineering disciplines.

Qualifications

• Bachelor’s degree in computer science, technology, engineering or mathematics (STEM) or related discipline or equivalent experience and 10+ years of relevant experience.
• Experience leading technology delivery teams or service centers, preferably in near‑shore or offshore models.
• Experience hiring, developing, coaching, and retaining technical talent in engineering, integration, QA, automation, or platform/services.
• Experience with enterprise‑level application services, service delivery frameworks, SLA/KPI‑based operations.

Responsibilities

• Lead the Puerto Rico Nearshore Center for ATS, ensuring delivery of high‑quality technology services aligned to defined SLAs, KPIs, and the ATS service catalog.
• Build and mentor a pipeline of technical talent across multiple domains including platform services, security, integration, automation, QA, and development.
• Establish a disciplined service delivery model that aligns with ATS standards and integrates with on‑shore and off‑shore centers.
• Drive modernization, DevSecOps adoption, automation, and secure‑by‑design principles within the nearshore team.
• Monitor performance, manage risks, and assure governance with stakeholders and global hubs.

Skills

Leadership

DevSecOps

CI/CD

Automation

Security

Stakeholder management

Communication

Cloud

Education

Bachelor's degree in STEM

Advanced degree

Tools

ServiceNow

Jira

Azure DevOps

Job description

RTX Enterprise Services in Puerto Rico is seeking a Senior Manager to lead the Puerto Rico Nearshore Center for ATS. The role focuses on strategy, transformation, and delivery of technology capabilities that enable RTX to operate globally and securely.

The ideal candidate will drive modernization, establish a scalable service delivery model, and build a strong, diverse technical team across platform services, security, and engineering disciplines.