Sr. Scrum Master (Puerto Rico)

RTX; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Parental leave

Flexible work schedules

Education assistance

Backup care

Job summary

RTX Enterprise Services – Infrastructure seeks a seasoned Sr Scrum Master to guide SAFe Scrum teams delivering cloud hosting solutions. You will lead cross‑functional teams, remove impediments, and partner with Agile Coaches and senior leaders to drive value in a fast‑paced environment.

You bring 10+ years in agile roles, strong Jira/Confluence/PowerBI/ServiceNOW skills, and proven ability to operate in enterprise programs with strict governance. Remote role, with travel up to 10%.

Qualifications

• Degree or equivalent experience with 10+ years in relevant roles; advanced degree preferred.
• Expert knowledge of SAFe/Agile and traditional project management practices.
• Prior Scrum/Agile experience on enterprise projects with multi‑team coordination.
• Experience leading multi‑function Scrum/Proj teams (5+ members).
• Proficiency with Jira, Confluence, PowerBI, and ServiceNOW.

Responsibilities

• Guide and coach Scrum teams on Agile values and practices.
• Lead projects with cross‑functional teams delivering business value.
• Coach teams to higher Scrum maturity safely and sustainably.
• Remove impediments and manage blockers; escalate as needed.
• Communicate progress to stakeholders and manage dependencies.
• Facilitate SAFe/Scrum/Kanban activities including planning and retrospectives.
• Ensure progress toward objectives and KPIs; support hosting teams.
• Collaborate with Agile Coach, Release Train Engineer and leads on backlog and metrics.
• Support Product Owner and Team Leads on product backlog refinement.
• This role requires English‑only written work instructions.
• Travel approximately 10%.

Skills

SAFe/Agile knowledge

Scrum/Agile leadership

Stakeholder management

Communication

Team leadership

Education

University Degree or equivalent

Advanced Degree in related field

Tools

Jira

Confluence

PowerBI

ServiceNOW

Job description

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world‑class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

RTX Enterprise Services – Infrastructure is seeking an experienced and motivated Sr Scrum Master (SM) to support the Cloud Hosting Portfolio within the PMO. This Sr SM is responsible for planning, leading, organizing, and motivating multiple Scaled Agile Framework (SAFe) Scrum teams to deliver a high level of performance, quality, and exceptional business value. They may also be responsible for managing multiple concurrent high‑visibility projects in a fast‑paced environment crossing multiple organizations. This sometimes requires communicating and managing leaders and stakeholders of increasing seniority.

What You Will Do

• Guide, facilitate, and educate Scrum teams on Agile and Scrum practices and values to successfully implement critical projects, leveraging cloud technologies, frameworks, and methodologies.
• Drive and successfully execute projects with multi‑functional teams delivering on key objectives and generating business value.
• Assess Scrum maturity of the teams and organization, and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Remove impediments and blockers or guide the team to remove impediments and blockers themselves; escal…
• Driving internal and external communication across the organization, managing dependencies, and radiating information transparently.
• Apply Agile practices to facilitate better ways of working and improved execution of teams
• Implementing SAFe/Scrum/Kanban frameworks. Actions often include visualizing work, limiting work in progress, managing workflow, planning, and providing guidance for daily standups, sprint and Product Increment planning, short, mid, and long‑range planning, backlog refinement, and retrospective meetings.
• Ensure progress that is trackable toward objectives, KPIs, and commitments; guide assigned Hosting teams to deliver the required product increments and outcomes.
• Partner with key stakeholders and management team (i.e. Agile Coach, Release Train Engineer, and Team Leads) in backlog prioritization and product increment planning as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data‑driven approach to decision‑making.
• Support and educate the Product Owner and Team Leads, especially on the product backlog and ongoing backlog refinement.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
• Travel approximately 10%

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 10 years prior relevant experience, or An Advanced Degree in a related field and minimum 7 years experience
• Experience working with software development life cycle models as well as expert knowledge of both SAFe or Agile and traditional project management principles and practices with the ability to blend them together properly to fit our project and business environment.
• Prior experience with Scrum/Agile methodologies with enterprise‑level development projects.
• Experience overseeing multi‑function Scrum and/or Project teams with at least 5 team members across Developers, Business Analysts, Product Owners, and QA engineers
• Expertise with tools such as Jira, Confluence, PowerBI, and ServiceNOW

Qualifications We Prefer

• Proven track record of successfully implementing software or infrastructure development projects using Agile methodologies including 10+ years of experience as a Scrum Master and/or Project Manager managing large, complex projects in a high‑tech development environment with multi‑functional teams. PMP, Certified Scrum Master, and/or SAFe certifications are preferred.
• Strong organizational, interpersonal, analytical, communication and technical skills are essential. Ability to build and maintain customer relationships; strong team player, able to meet deadlines, and adjust to changing priorities.
• Ability to manage ambiguous or competing requirements, collaborating with project teams to align on solutions and clear impediments or blockers.
• Experience operating in US Government regulated environments with strict compliance requirements.
• Ability to author and present high‑quality professional user‑facing documentation, presentations, and reports targeted at various personas.
• Consistently able to run multiple Scrum teams simultaneously while maintaining high quality servant leadership and facilitating multiple teams’ growth
• Proficient in stakeholder management and communication to various levels of leadership including presenting to the company’s senior leadership as needed
• PMI-ACP, CSM, SSM, RTE or equivalent certifications preferred.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Dates: 2026-07-08

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance: None/Not Required

This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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