Remote Windows SysAdmin for Enterprise Apps

RTX; Santa Isabel (PR); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks vacation

401(k) plan with employer matching

Employee Scholar Program (ESP)

Life insurance

Disability coverage

Employee Assistance Plan (EAP)

Job summary

RTX in Puerto Rico is seeking a System Administrator to provide remote support for an internally developed application delivery platform that spans more than 150 applications. The role focuses on the Windows client environment, installation, licensing, and launch of applications, with hybrid onsite/offsite work in Santa Isabel.

The successful candidate will troubleshoot remotely, manage incidents, communicate status clearly to customers, and escalate when needed, ensuring timely resolutions for

Qualifications

• University degree with 5+ years of relevant experience or advanced degree with 3+ years.
• U.S. citizenship is required.
• 2–5 years in system administration, application support, desktop support, or related technical role.
• Remote application/desktop support experience.
• Windows 11 troubleshooting and software installation experience.
• Experience using Docker Desktop as part of support tools.
• Experience with Bomgar, OneStop, or similar remote-support tools.
• Ability to troubleshoot client installation, licensing, connectivity, and configuration issues.
• Strong customer service and communication skills; ability to own issues.
• Ability to support large application environments and learn new technologies quickly.

Responsibilities

• Provide remote support for the application delivery platform and its Windows client environment.
• Install, configure, update, and troubleshoot the custom client.
• Diagnose installation, launch, licensing, connectivity, and configuration issues.
• Use Bomgar and OneStop to remotely connect to Windows 11 computers.
• Collect and analyze logs, error messages, screenshots, and system information.
• Manage incidents and service requests from initial contact through resolution.
• Communicate status, expectations, and resolutions clearly to customers.
• Escalate complex issues to developers, infrastructure and licensing teams.
• Document resolutions, workarounds, and recurring issues; support testing and validation of updates.

Skills

Remote support

Windows troubleshooting

Customer service

Incident management

Communication skills

Ownership

Education

University degree in a related field

Advanced degree in a related field

Tools

Docker Desktop

Bomgar

OneStop

PowerShell

SQL

Job description

RTX in Puerto Rico is seeking a System Administrator to provide remote support for an internally developed application delivery platform that spans more than 150 applications. The role focuses on the Windows client environment, installation, licensing, and launch of applications, with hybrid onsite/offsite work in Santa Isabel.

The successful candidate will troubleshoot remotely, manage incidents, communicate status clearly to customers, and escalate when needed, ensuring timely resolutions for