Senior Manager, AI Solutions & Customer Success - Decisions

Amazon; Seattle (WA); On-site; USD 194,000 - 262,000; Full time

Benefits offered by this job

Health Insurance

RSUs

Paid time off

Parental leave

Job summary

Amazon's AWS Applied AI Solutions GTM organization seeks a Sr. Manager, Customer Success to lead the CS team for Connect Decisions, partnering with customers, GTM and product teams to grow Demand Intelligence and Supply Intelligence capabilities that inform forecasts and production plans.

As a trusted advisor, you will broaden adoption of Decisions, guide the team, coordinate with engineering and support, and help scale knowledge across the organization while driving successful deployments in

Qualifications

• 10+ years of building and leading large teams and working in matrixed operating structures.
• Knowledge of distribution networks and channel P&Ls.
• Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent.
• Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent.
• Experience negotiating VP-level contracts with channel partners and agencies.
• Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership.

Responsibilities

• Serve as a leader for the Customer Success (CS) team, and a key member of Amazon Connect Decisions leadership team.
• Hire, enable, and develop an industry-leading team of CS advisors for Connect Decisions.
• Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their AI teammate transformation.
• Educate customers on the value proposition of Decisions, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the customer’s environment.
• Contribute to AWS internal and customer-facing publications such as whitepapers and blogs as a means of scaling your knowledge.
• Act as a liaison between customers, engineering teams, and support to address customer needs.

Skills

Leadership experience

Strategic thinking

Cross-functional collaboration

Executive communication

Negotiation with partners

Education

Bachelor's degree or equivalent

Job description

Amazon's AWS Applied AI Solutions GTM organization seeks a Sr. Manager, Customer Success to lead the CS team for Connect Decisions, partnering with customers, GTM and product teams to grow Demand Intelligence and Supply Intelligence capabilities that inform forecasts and production plans.

As a trusted advisor, you will broaden adoption of Decisions, guide the team, coordinate with engineering and support, and help scale knowledge across the organization while driving successful deployments in