Senior Manager, AI Decisions & Customer Success

Amazon; Austin (TX); On-site; USD 194,000 - 262,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services (AWS) seeks a Sr. Manager, Customer Success for Connect Decisions to lead a world-class CS team driving demand intelligence and production planning solutions.

You will build relationships with customers, translate business needs into wins, and collaborate with GTM, product, and engineering to scale adoption of intelligent decision support. This role requires strong leadership, stakeholder management, and a proven ability to drive strategic initiatives in a fast-paced cloud

Qualifications

• 10+ years of building and leading large teams and working in matrixed operating structures.
• Knowledge of distribution networks and channel P&Ls.
• Bachelor's degree or equivalent.
• Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
• Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent
• Experience negotiating VP-level contracts with channel partners and agencies
• Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership
• 5+ years of managing and developing high performance teams experience

Responsibilities

• Serve as a leader for the Customer Success (CS) team, and a key member of Amazon Connect Decisions leadership team
• Hire, enable, and develop an industry-leading team of CS advisors for Connect Decisions.
• Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their AI teammate transformation.
• Educate customers on the value proposition of Decisions, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the customer’s environment.
• Contribute to AWS internal and customer-facing publications such as whitepapers and blogs as a means of scaling your knowledge.
• Act as a liaison between customers, engineering teams, and support to address customer needs.

Skills

Leadership

Executive communication

Strategic thinking

Cross-functional collaboration

Negotiation with executives

Channel partner management

People management

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

Amazon Web Services (AWS) seeks a Sr. Manager, Customer Success for Connect Decisions to lead a world-class CS team driving demand intelligence and production planning solutions.

You will build relationships with customers, translate business needs into wins, and collaborate with GTM, product, and engineering to scale adoption of intelligent decision support. This role requires strong leadership, stakeholder management, and a proven ability to drive strategic initiatives in a fast-paced cloud