Senior Manager, AI-Driven Process Excellence

Equinix; Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Equinix, the world’s digital infrastructure company, seeks a Process Excellence Senior Manager to lead AI-driven redesign of priority value streams. You will bring Lean, Six Sigma and BPM to life, guiding leaders and engineers to measurable improvements.

You’ll build the management system that embeds continuous improvement, coach teams, and partner with HR and the Digital & Innovation Organization to scale impact across the enterprise.

Qualifications

• Experience leading AI-enabled process redesign initiatives.
• Proven mastery of Lean and Six Sigma across enterprise value streams.
• Ability to design future flows and place AI and human judgment effectively.

Responsibilities

• Facilitate working sessions with business leaders and forward‑deployed engineers to examine how work actually flows, identify bottlenecks, and define the future flow.
• Apply Lean, Six Sigma, BPM and value stream methods, plus process and task mining, to ground redesigns in current work and targeted gains.
• Guide teams to design for decisions and outcomes; place AI, automation, and human judgment where they add value.
• Advise leadership on AI applicability and escalate concerns when a design speeds up an existing process without real improvement.
• Connect business teams with the Digital and AI organization to move opportunities from identification to deployment.
• Set up regular visibility into redesigned process performance to sustain gains and catch drift early.
• Contribute to developing Equinix management practices / operating system for daily continuous improvement.
• Collaborate with HR to align language, learning experiences, and capability pathways with leadership expectations.

Skills

Lean

Six Sigma

Value Stream Mapping

Process Mining

AI in Operations

Change Management

Job description

Equinix, the world’s digital infrastructure company, seeks a Process Excellence Senior Manager to lead AI-driven redesign of priority value streams. You will bring Lean, Six Sigma and BPM to life, guiding leaders and engineers to measurable improvements.

You’ll build the management system that embeds continuous improvement, coach teams, and partner with HR and the Digital & Innovation Organization to scale impact across the enterprise.