Senior Director, AI-Driven Process Excellence

Equinix, Inc; Dallas (TX); On-site; USD 205,000 - 308,000; Full time

Benefits offered by this job

Employee Assistance Program

US Benefits

Canada Core Benefits

Job summary

Equinix, Inc in Dallas is seeking a Senior Director, Process Excellence to lead AI-driven transformation across key value streams. You will guide how work flows, align business leaders with engineers, and design an operating system that embeds Lean and continuous improvement.

You’ll coach senior leaders, scale process excellence across the enterprise, and partner with HR and Digital/AI teams to sustain transformation and drive measurable gains.

Qualifications

• 12-15+ years leading enterprise-level operational excellence.
• Fluency in Lean, Six Sigma, BPM, and value stream methods, and the ability to apply them to redesign how end-to-end work flows.
• Working knowledge of AI, analytics, automation, and digital platforms, with the ability to translate capability into business outcomes.
• Strong facilitation and coaching skills, with credibility working with senior leaders and executives.
• Experience developing management practices and tools built on lean principles, and helping an organization adopt them at scale.
• Deep understanding of organizational behavior and what it takes to change habits and shared language.
• Comfort building something without an established playbook, balancing structure with pragmatism.

Responsibilities

• Facilitate working sessions with business leaders and forward-deployed engineers to examine how work actually flows, find the structural bottlenecks, handoffs, and rework, and define the future flow before solutions are built
• Bring Lean, Six Sigma, BPM, and value stream thinking together with process and process mining, so the redesign is grounded in how work runs today and aimed at measurable gains in speed, quality, cost, and decision-making
• Help business leaders design for decisions and outcomes rather than tasks, build intelligence into core workflows, and place AI, automation, and human judgment where each adds the most value
• Advise senior leaders on where AI applies and where it does not, and challenge designs that only speed up an existing process
• Connect business leaders, the Digital and AI organization, and change efforts so that opportunities move from identification to deployment and adoption
• Promote always-on visibility into how redesigned processes perform, so gains are sustained and drift is caught early
• Establish a consistent approach across the enterprise to prioritizing, framing, and launching value stream redesigns
• Embed process excellence disciplines at scale, and build communities of practice in process redesign and AI-enabled improvement so the capability spreads beyond this team
• Assess how mature the practices are across the organization, establish feedback loops on adoption and effectiveness, and refine the system based on what is learned

Skills

Lean, Six Sigma, BPM

AI awareness

Facilitation and coaching

Change management

Strategic thinking

Executive communication

Education

Bachelor's degree in Business, Engineering, or equivalent experience

Tools

Process mining

Lean tools

BPM

Job description

Equinix, Inc in Dallas is seeking a Senior Director, Process Excellence to lead AI-driven transformation across key value streams. You will guide how work flows, align business leaders with engineers, and design an operating system that embeds Lean and continuous improvement.

You’ll coach senior leaders, scale process excellence across the enterprise, and partner with HR and Digital/AI teams to sustain transformation and drive measurable gains.