Senior Mainframe Operator | Lead & Mentor for 24/7 Reliability
SECU
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Job summary
SECU, a state employees' credit union, seeks a Senior Computer Operator to ensure stability of mainframe operations and mentor junior operators. You will monitor high-volume job streams, troubleshoot system messages, and contribute to reliable batch processing in a 24x7 environment.
The role emphasizes incident RCA, procedure optimization, and shift support, with coordination of maintenance windows and clear communication to operations management.
Qualifications
- 5+ years of experience in computer operations or data center support.
- Experience in a 24x7 or batch-driven mainframe operations environment.
- Associates degree in IT, Computer Science, Information Systems or related field.
- High school diploma or equivalent
Responsibilities
- Advanced Job Monitoring & Response: Monitor and troubleshoot high-volume job streams and system messages with minimal supervision.
- Incident Handling & RCA: Investigate recurring job failures and assist in documenting root cause analysis.
- Procedure Optimization: Recommend updates to runbooks, checklists, and SOPs.
- Mentoring & Shift Support: Assist with onboarding and training junior staff; serve as a go-to resource during shift.
- Change & Maintenance Coordination: Support maintenance windows and validate job restarts post activity.
- Reporting & Communication: Provide shift summaries and communicate operational risks to management.
Skills
Education
Tools
Job description
SECU, a state employees' credit union, seeks a Senior Computer Operator to ensure stability of mainframe operations and mentor junior operators. You will monitor high-volume job streams, troubleshoot system messages, and contribute to reliable batch processing in a 24x7 environment.
The role emphasizes incident RCA, procedure optimization, and shift support, with coordination of maintenance windows and clear communication to operations management.
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