Sr Computer Operator

SECU; Raleigh (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

SECU, a state employees' credit union, seeks a Senior Computer Operator to ensure stability of mainframe operations and mentor junior operators. You will monitor high-volume job streams, troubleshoot system messages, and contribute to reliable batch processing in a 24x7 environment.

The role emphasizes incident RCA, procedure optimization, and shift support, with coordination of maintenance windows and clear communication to operations management.

Qualifications

• 5+ years of experience in computer operations or data center support.
• Experience in a 24x7 or batch-driven mainframe operations environment.
• Associates degree in IT, Computer Science, Information Systems or related field.
• High school diploma or equivalent

Responsibilities

• Advanced Job Monitoring & Response: Monitor and troubleshoot high-volume job streams and system messages with minimal supervision.
• Incident Handling & RCA: Investigate recurring job failures and assist in documenting root cause analysis.
• Procedure Optimization: Recommend updates to runbooks, checklists, and SOPs.
• Mentoring & Shift Support: Assist with onboarding and training junior staff; serve as a go-to resource during shift.
• Change & Maintenance Coordination: Support maintenance windows and validate job restarts post activity.
• Reporting & Communication: Provide shift summaries and communicate operational risks to management.

Skills

Job scheduling tools

TSO/ISPF

Automation consoles

Education

High school diploma

Associates degree in IT/CS/IS

Tools

Job scheduling tools

TSO/ISPF

Automation consoles

Job description

If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team!

Position Overview:

The Senior Computer Operator ensures the stability of mainframe operations by resolving complex job issues, improving shift procedures, and mentoring junior operators. This role contributes to operational reliability through proactive monitoring and RCA.

Essential Responsibilities:

• (30%) Advanced Job Monitoring & Response: Monitor and troubleshoot high-volume job streams and system messages with minimal supervision.
• (20 %) Incident Handling & RCA: Investigate recurring job failures and assist in documenting root cause analysis.
• (15%) Procedure Optimization: Recommend updates to runbooks, checklist, and operational SOPs.
• (15 %) Mentoring & Shift Support: Assist with onboarding and training junior staff; serve as a go-to resource during shift.
• (10 %) Change & Maintenance Coordination: Support infrastructure maintenance windows and validate job restarts post activity.
• (10 %) Reporting & Communication: Provide shift summaries and communicate operational risks to operations management.

Required Education & Experience (Knowledge, Skills, & Abilities):

• High school diploma or equivalent
• 5+ years of experience in computer operations or data center support.
• Experience in a 24x7 or batch-driven mainframe operations environment.

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Associates degree in IT, Computer Science, Information Systems or related field.
• 5+ years of relevant experience
• Proficient with job scheduling tools, TSO/ISPF, and automation consoles.

Job Environment & Physical Requirements:

• This position typically operates in a professional office environment or hybrid/ remote setup.
• Ability to remain in a stationary position (seated or standing) for extended periods of time while working on a computer.
• Ability to communicate effectively in person, over the phone, and via collaboration tools

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.