Sr Computer Operator

State Employees' Credit Union; Raleigh (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

State Employees' Credit Union in Raleigh, NC seeks a Senior Computer Operator to ensure mainframe stability by resolving complex job issues, improving shift procedures, and mentoring junior operators.

You will monitor high-volume job streams, handle incidents with root-cause analysis, and contribute to reliable operations through proactive monitoring, runbooks, and effective communication with the operations team.

This full-time role supports 24x7 batch-driven environments in a hybrid work setup.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in computer operations or data center support.
• Experience in a 24x7 or batch-driven mainframe operations environment.

Responsibilities

• Advanced Job Monitoring & Response: Monitor and troubleshoot high-volume job streams and system messages with minimal supervision.
• Incident Handling & RCA: Investigate recurring job failures and assist in documenting root cause analysis.
• Procedure Optimization: Recommend updates to runbooks, checklists, and SOPs.
• Mentoring & Shift Support: Assist with onboarding and training junior staff; serve as a go-to resource during shift.
• Change & Maintenance Coordination: Support infrastructure maintenance windows and validate job restarts post activity.
• Reporting & Communication: Provide shift summaries and communicate operational risks to operations management.

Skills

Mainframe ops

Job scheduling

TSO/ISPF

Automation tools

Mentoring

Education

High school diploma

Associates degree preferred

Tools

TSO/ISPF

Automation consoles

Job scheduling tools

Job description

If you are motivated and believe in the credit union philosophy of \"People Helping People\", join our team!

Position Overview

The Senior Computer Operator ensures the stability of mainframe operations by resolving complex job issues, improving shift procedures, and mentoring junior operators. This role contributes to operational reliability through proactive monitoring and RCA.

Essential Responsibilities

• (30%) Advanced Job Monitoring & Response: Monitor and troubleshoot high-volume job streams and system messages with minimal supervision.


• (20 %) Incident Handling & RCA: Investigate recurring job failures and assist in documenting root cause analysis.


• (15%) Procedure Optimization: Recommend updates to runbooks, checklist, and operational SOPs.


• (15%) Mentoring & Shift Support: Assist with onboarding and training junior staff; serve as a go-to resource during shift.


• (10 %) Change & Maintenance Coordination: Support infrastructure maintenance windows and validate job restarts post activity.


• (10 %) Reporting & Communication: Provide shift summaries and communicate operational risks to operations management.

Required Education & Experience (Knowledge, Skills, & Abilities)

• High school diploma or equivalent


• 5+ years of experience in computer operations or data center support.


• Experience in a 24x7 or batch-driven mainframe operations environment.

Preferred Education & Experience (Knowledge, Skills, & Abilities)

• Associates degree in IT, Computer Science, Information Systems or related field.


• 5+ years of relevant experience


• Proficient with job scheduling tools, TSO/ISPF, and automation consoles.

Job Environment & Physical Requirements

• This position typically operates in a professional office environment or hybrid/ remote setup.


• Ability to remain in a stationary position (seated or standing) for extended periods of time while working on a computer.


• Ability to communicate effectively in person, over the phone, and via collaboration tools

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.