Sr Computer Operator

SECU; North Carolina; Hybrid; USD 65,000 - 90,000; Full time

Job summary

SECU is seeking a Senior Computer Operator to ensure the stability of mainframe operations, resolve complex job issues, and mentor junior operators. The role contributes to operational reliability through proactive monitoring and RCA.

The position emphasizes performance in a 24x7 batch-driven environment with responsibilities spanning job monitoring, incident handling, SOP updates, and cross-team collaboration to minimize risk.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in computer operations or data center support.
• Experience in a 24x7 or batch-driven mainframe operations environment.

Responsibilities

• Advanced job monitoring and response for high-volume job streams and system messages with minimal supervision.
• Investigate recurring job failures and assist in documenting root cause analysis.
• Recommend updates to runbooks, checklists, and operational SOPs.
• Mentor and support shift; onboard and train junior staff.
• Coordinate change and maintenance; validate job restarts after activity.
• Provide shift summaries and communicate operational risks to management.

Skills

Mainframe operations experience

Education

Associate degree in IT/CS/IS

High school diploma

Tools

Job scheduling tools

TSO/ISPF

Automation consoles

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview

The Senior Computer Operator ensures the stability of mainframe operations by resolving complex job issues, improving shift procedures, and mentoring junior operators. This role contributes to operational reliability through proactive monitoring and RCA.

Essential Responsibilities

• (30%) Advanced Job Monitoring & Response: Monitor and troubleshoot high-volume job streams and system messages with minimal supervision.
• (20%) Incident Handling & RCA: Investigate recurring job failures and assist in documenting root cause analysis.
• (15%) Procedure Optimization: Recommend updates to runbooks, checklist, and operational SOPs.
• (15%) Mentoring & Shift Support: Assist with onboarding and training junior staff; serve as a go-to resource during shift.
• (10%) Change & Maintenance Coordination: Support infrastructure maintenance windows and validate job restarts post activity.
• (10%) Reporting & Communication: Provide shift summaries and communicate operational risks to operations management.

Required Education & Experience (Knowledge, Skills, & Abilities)

• High school diploma or equivalent
• 5+ years of experience in computer operations or data center support.
• Experience in a 24x7 or batch-driven mainframe operations environment.

Preferred Education & Experience (Knowledge, Skills, & Abilities)

• Associates degree in IT, Computer Science, Information Systems or related field.
• 5+ years of relevant experience
• Proficient with job scheduling tools, TSO/ISPF, and automation consoles.

Job Environment & Physical Requirements

• This position typically operates in a professional office environment or hybrid/ remote setup.
• Ability to remain in a stationary position (seated or standing) for extended periods of time while working on a computer.
• Ability to communicate effectively in person, over the phone, and via collaboration tools

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.