Senior Mail Center Coordinator & Customer Support Lead

State of Texas; Texas; On-site; USD 42,000 - 64,000; Full time

Job summary

The Data and Information Services Division (DIS) within the Office of the Attorney General seeks an Assistant Mail Administrator to support the Mail Center operations. You will assist with coordinating daily mail processing, delivery services, and mailroom workflow, working with the Mail Administrator and staff to ensure accurate, timely service.

Responsibilities include maintaining mail center procedures, training staff, preparing reports, managing inventories, and ensuring professional service

Qualifications

• High school diploma or equivalent.
• Four years of full-time experience in administrative support, customer service, or mail center environments.
• Ability to follow written processes and use standard office equipment and software.
• Ability to supervise, coach, and train staff.
• Ability to work in person at the OAG work location, and travel as needed (up to 5%).
• Ability to lift and relocate up to 50 lbs.

Responsibilities

• Lead and perform day-to-day Mail Center operations.
• Coordinate mail processing and pick-up/delivery services.
• Develop and maintain mail center management systems.
• Prepare and disseminate correspondence, reports, forms, and documents.
• Coach and train staff and provide administrative support.
• Maintain supply inventories and ensure policy compliance.

Skills

Customer service

Administrative support

Office equipment & software

Communication

Team leadership

Policy interpretation

Time management

Education

High school diploma or equivalent

Tools

Office software

Job description

The Data and Information Services Division (DIS) within the Office of the Attorney General seeks an Assistant Mail Administrator to support the Mail Center operations. You will assist with coordinating daily mail processing, delivery services, and mailroom workflow, working with the Mail Administrator and staff to ensure accurate, timely service.

Responsibilities include maintaining mail center procedures, training staff, preparing reports, managing inventories, and ensuring professional service