OAG - Data & Information Services | Customer Service Rep IV | 27-0087

State of Texas; Texas; On-site; USD 42,000 - 64,000; Full time

Job summary

The Data and Information Services Division (DIS) within the Office of the Attorney General seeks an Assistant Mail Administrator to support the Mail Center operations. You will assist with coordinating daily mail processing, delivery services, and mailroom workflow, working with the Mail Administrator and staff to ensure accurate, timely service.

Responsibilities include maintaining mail center procedures, training staff, preparing reports, managing inventories, and ensuring professional service

Qualifications

• High school diploma or equivalent.
• Four years of full-time experience in administrative support, customer service, or mail center environments.
• Ability to follow written processes and use standard office equipment and software.
• Ability to supervise, coach, and train staff.
• Ability to work in person at the OAG work location, and travel as needed (up to 5%).
• Ability to lift and relocate up to 50 lbs.

Responsibilities

• Lead and perform day-to-day Mail Center operations.
• Coordinate mail processing and pick-up/delivery services.
• Develop and maintain mail center management systems.
• Prepare and disseminate correspondence, reports, forms, and documents.
• Coach and train staff and provide administrative support.
• Maintain supply inventories and ensure policy compliance.

Skills

Customer service

Administrative support

Office equipment & software

Communication

Team leadership

Policy interpretation

Time management

Education

High school diploma or equivalent

Tools

Office software

Job description

GENERAL DESCRIPTION The Data and Information Services Division (DIS) of the Office of the Attorney General (OAG) is seeking an Assistant Mail Administrator; work will involve advanced customer service and administrative support for the OAG. This position works hand in hand with the Mail Administrator and helps to coordinate the work of the Mail Center team. Work involves leading and performing the day-to-day operational functions of the OAG Mail Center, to include coordinating and completing mail processing and pick-up/delivery services; developing and maintaining mail center management systems; preparing and disseminating correspondence, reports, forms, and documents; assisting with the development and implementation of mail center services, policies and procedures; stocking and maintaining supply inventories; coaching and training staff and providing administrative support. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Education: Graduation from high school or equivalent Experience: Four years of full-time experience working in the following (or closely related) fields: administrative support, customer service, general office, or clerical experience in a professional office or mail center environment Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in following written processes Skill in exercising sound judgment and effective decision making Skill in effective oral and written communication Skill in providing feedback and motivating a team Skill in the use of standard office equipment and software Ability to interpret rules, regulations, and policies Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to implement and evaluate the effectiveness of new and current procedures and systems, and to provide guidance to others. Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 50 lbs. Ability to travel (including overnight travel) up to 5% Experience: Working in mail operations Experience: Working in government Experience: Sorting or organizing print or digital records. Experience: Mail or document processing at the OAG Experience: Training staff