iOS Support

Green Key Resources; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Green Key Resources is seeking a Senior Executive Technology Support Specialist to deliver high-touch IT support for senior leadership and key stakeholders. The role emphasizes discretion, reliability, and professional interaction in high-visibility settings.

Responsibilities include managing executive devices, troubleshooting across macOS/Windows/iOS/Android, and supporting hybrid meetings with Teams and Zoom.

Qualifications

• 5+ years in enterprise IT support, desktop engineering, or end-user technology services.

Responsibilities

• Deliver personalized, priority IT support for executive leadership, senior stakeholders, and other designated users.
• Provide troubleshooting and resolution across desktops, laptops, mobile devices, collaboration platforms, and remote work environments.

Skills

Executive support

VIP user support

macOS

Windows

iOS

Android

Microsoft 365

Teams

Zoom

VPN

Networking basics

Conference room tech

Tools

Intune

Jamf

VPN clients

Job description

A growing organization is seeking a Senior Executive Technology Support Specialist to provide dedicated, high-touch support to senior leadership and key business stakeholders. This role is designed for an experienced IT professional who excels at delivering exceptional service, resolving complex technical challenges, and creating a seamless technology experience for executive users.

More than a traditional support position, this opportunity requires strong technical expertise, outstanding communication skills, discretion, and the ability to operate confidently in high-visibility environments where reliability and professionalism are critical.

Key Responsibilities

Executive Support & Technical Services

• Deliver personalized, priority IT support for executive leadership, senior stakeholders, and other designated users.
• Provide troubleshooting and resolution across desktops, laptops, mobile devices, collaboration platforms, and remote work environments.
• Address complex technical issues quickly and effectively while minimizing disruption to daily business operations.
• Communicate technical concepts clearly and professionally to non-technical audiences.
• Maintain a proactive approach to identifying and resolving recurring technology challenges.
• Support executive meetings, leadership presentations, and hybrid collaboration sessions.
• Ensure conference room technologies, video conferencing systems, displays, and collaboration tools are fully operational before critical meetings.
• Troubleshoot audio, video, and connectivity issues in real time during business-critical events.
• Serve as a trusted technical resource during executive presentations and leadership gatherings.

Endpoint Management & Technology Operations

• Manage the deployment, configuration, maintenance, and lifecycle of executive technology assets.
• Support a variety of operating systems, devices, and productivity platforms across a modern enterprise environment.
• Perform routine maintenance, upgrades, and preventative support activities to ensure reliable performance.
• Coordinate device replacements, onboarding activities, and equipment refresh initiatives.

Security & Compliance

• Partner with infrastructure and security teams to ensure executive devices remain secure and compliant.
• Support identity management, multifactor authentication, endpoint protection, and mobile device management initiatives.
• Handle sensitive information with the highest level of confidentiality and professionalism.
• Adhere to security policies and best practices while maintaining a user-friendly executive experience.
• Build trusted relationships with senior leaders through responsiveness, professionalism, and exceptional customer service.
• Anticipate technology needs and proactively recommend solutions that improve efficiency and reliability.
• Participate in an on-call rotation to support urgent business needs outside of standard working hours when required.
• Maintain detailed documentation of support activities, configurations, and processes.

Required Qualifications

• 5+ years of experience in enterprise IT support, desktop engineering, or end-user technology services.
• Minimum of 3 years supporting executive leadership, VIP users, or high-profile business stakeholders.
• Strong experience troubleshooting macOS, Windows, iOS, and Android environments.
• Advanced knowledge of Microsoft 365 and modern workplace technologies.
• Experience supporting enterprise collaboration platforms, including Microsoft Teams and Zoom.
• Familiarity with mobile device management solutions such as Intune, Jamf, or comparable platforms.
• Strong understanding of networking fundamentals, VPN connectivity, and remote access technologies.
• Experience supporting conference room technology, audiovisual equipment, and hybrid meeting solutions.
• Excellent troubleshooting, organizational, and problem-solving skills.

Preferred Qualifications

• Experience supporting executive teams within fast-paced corporate environments.
• Knowledge of enterprise collaboration room technologies and integrated conferencing solutions.
• Exposure to endpoint security, identity management, and modern workplace technologies.
• Experience working in environments with strict confidentiality and information security requirements.
• Industry certifications related to desktop support, Microsoft technologies, endpoint management, or IT service delivery.

Ideal Candidate

The ideal candidate is a polished and service-oriented technology professional who thrives in executive-facing environments. They possess a strong blend of technical expertise, emotional intelligence, and professionalism, allowing them to deliver a consistently exceptional support experience. Success in this role requires discretion, adaptability, strong communication skills, and the ability to remain calm and effective in high-pressure situations.