Senior M365 & Exchange Engineer

TechTriad, Inc.; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

TechTriad, Inc. is seeking a highly skilled Microsoft 365 Communication Systems Engineer to join our Corporate Platform Engineering team in Charlotte.

You will manage Exchange Online and on-prem, oversee Teams governance, and enforce Purview retention policies and Defender for Cloud across the Microsoft 365 stack. The ideal candidate will troubleshoot complex issues, drive adoption of integrated SaaS solutions (e.g., Jira, ServiceNow in Teams), and maintain a secure, compliant environment while

Qualifications

• Deep expertise in Exchange Online and on-prem Exchange administration.
• Experience troubleshooting mail flow, hybrid Exchange environments, transport services, connectors, and message delivery issues.
• Strong knowledge of Microsoft Teams governance, lifecycle management, and SaaS integrations (e.g., Jira, ServiceNow).
• Experience supporting and troubleshooting Microsoft Purview compliance, retention, and information governance solutions.
• Familiarity with Exchange Online Protection (EOP), Microsoft Defender for Office 365, and email security best practices.
• Working knowledge of Microsoft Entra ID, Single Sign-On (SSO), Conditional Access, and hybrid identity solutions including Microsoft Entra Connect.
• Proficiency in PowerShell scripting for automation and troubleshooting.
• Solid understanding of Active Directory, Group Policy, DNS, certificate management, and hybrid identity architectures.
• Experience with network and server administration fundamentals.
• Knowledge of disaster recovery validation methods and willingness to assist in testing efforts.

Responsibilities

• Manage and maintain Exchange Online and on-prem Exchange environments.
• Implement EOP and Defender policies; manage mail flow and security.
• Troubleshoot mail delivery, rules, and compliance issues.
• Configure Teams governance, policies, and external/guest access.
• Drive adoption of Jira and ServiceNow integrations in Teams.
• Support Teams Phone, Auto Attendants, and Call Queues where applicable.
• Collaborate with Information Security on Purview retention and info governance.
• Automate tasks using PowerShell for M365/Azure.
• Document configurations and troubleshooting steps.

Skills

Exchange Online

Teams governance

PowerShell

Entra ID

Mail flow

SaaS integrations

Security governance

Purview

DMARC SPF

Hybrid configurations

Tools

Jira

ServiceNow

Defender 365

Purview

Job description

TechTriad, Inc. is seeking a highly skilled Microsoft 365 Communication Systems Engineer to join our Corporate Platform Engineering team in Charlotte.

You will manage Exchange Online and on-prem, oversee Teams governance, and enforce Purview retention policies and Defender for Cloud across the Microsoft 365 stack. The ideal candidate will troubleshoot complex issues, drive adoption of integrated SaaS solutions (e.g., Jira, ServiceNow in Teams), and maintain a secure, compliant environment while