Senior Luxury Sales Support Associate

Tapestry (Coach/Kate Spade); Clinton (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Coach store in the United States seeks a Sales Support Associate to deliver exceptional customer service and keep the sales floor organized. You will handle POS transactions, assist clients with product needs, and support shipments and stock routines.

Ideal candidates have retail experience, fashion awareness, and strong communication; a fast-paced luxury environment requires flexibility, teamwork, and a customer-first approach.

Qualifications

• 1+ year of retail experience.
• Knowledge of fashion trends and competition.
• Familiarity with cash register systems and basic tech (iPad/laptop, Mobile POS).
• Strong attention to detail and organization.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trends

Cash register

Customer service

Communication

Attention to detail

Multitasking

English proficiency

Tools

iPad

Laptop

Mobile POS

Internet

Job description

Coach store in the United States seeks a Sales Support Associate to deliver exceptional customer service and keep the sales floor organized. You will handle POS transactions, assist clients with product needs, and support shipments and stock routines.

Ideal candidates have retail experience, fashion awareness, and strong communication; a fast-paced luxury environment requires flexibility, teamwork, and a customer-first approach.