Senior Luxury Sales Experience Lead

Brobston Group; Short Hills (NJ); On-site; USD 90,000 - 140,000; Full time

Job summary

Cartier in Short Hills, NJ is seeking a Sales Experience Manager to lead business development and client experience for the boutique, driving sales performance and building lasting client relationships.

The role partners with boutique leadership and corporate teams to support business results, develop staff, and uphold Cartier standards, while recruiting, coaching, and managing the sales team, and coordinating events and daily operations.

Qualifications

• 8-10 years of management experience in luxury retail or hospitality.
• Business-related bachelor's degree; language skills a plus.
• Strong leadership, analytical, organizational and interpersonal communication.
• Ability to work retail hours, including weekends, plus travel for training and events.
• SAP experience preferred.

Responsibilities

• Develop client relationships, sales strategies, and prestige partnerships to increase boutique business.
• Drive the team to achieve sales targets and KPIs; prepare regular sales reports and analyses.
• Collaborate with boutique, regional, and corporate partners on client development and projects.
• Recruit, coach, motivate, and manage team members, including performance reviews and training plans.
• Support client matters, team communications, boutique events, and daily opening/closing activities.

Skills

Leadership

Analytical skills

Organizational skills

Interpersonal communication

Retail hours flexibility

Travel for training/events

Education

Business-related bachelor's degree

Tools

SAP

Job description

Cartier in Short Hills, NJ is seeking a Sales Experience Manager to lead business development and client experience for the boutique, driving sales performance and building lasting client relationships.

The role partners with boutique leadership and corporate teams to support business results, develop staff, and uphold Cartier standards, while recruiting, coaching, and managing the sales team, and coordinating events and daily operations.