Sales Experience Manager - Short Hills

Brobston Group; Short Hills (NJ); On-site; USD 90,000 - 140,000; Full time

Job summary

Cartier in Short Hills, NJ is seeking a Sales Experience Manager to lead business development and client experience for the boutique, driving sales performance and building lasting client relationships.

The role partners with boutique leadership and corporate teams to support business results, develop staff, and uphold Cartier standards, while recruiting, coaching, and managing the sales team, and coordinating events and daily operations.

Qualifications

• 8-10 years of management experience in luxury retail or hospitality.
• Business-related bachelor's degree; language skills a plus.
• Strong leadership, analytical, organizational and interpersonal communication.
• Ability to work retail hours, including weekends, plus travel for training and events.
• SAP experience preferred.

Responsibilities

• Develop client relationships, sales strategies, and prestige partnerships to increase boutique business.
• Drive the team to achieve sales targets and KPIs; prepare regular sales reports and analyses.
• Collaborate with boutique, regional, and corporate partners on client development and projects.
• Recruit, coach, motivate, and manage team members, including performance reviews and training plans.
• Support client matters, team communications, boutique events, and daily opening/closing activities.

Skills

Leadership

Analytical skills

Organizational skills

Interpersonal communication

Retail hours flexibility

Travel for training/events

Education

Business-related bachelor's degree

Tools

SAP

Job description

Summary

The Sales Experience Manager leads business development and client experience for the boutique, driving sales performance and building lasting client relationships. The role partners with boutique leadership and corporate teams to support business results, develop staff, and uphold Cartier standards.

Responsibilities

• Develop client relationships, sales strategies, and prestige partnerships to increase boutique business.


• Drive the team to achieve sales targets and KPIs, and prepare regular sales reports and business analyses.


• Collaborate with boutique, regional, and corporate partners on client development, operations, projects, and business opportunities.


• Recruit, coach, motivate, and manage team members, including performance reviews, scheduling, and training plans.


• Support client matters, team communications, boutique events, and daily opening and closing activities as needed.

Requirements

• 8-10 years of management experience, especially in luxury retail or hospitality, including experience managing direct reports.


• A business-related bachelor's degree and additional language skills are a plus.


• Strong leadership, analytical, organizational, and interpersonal communication skills.


• Ability to work retail hours, including weekends, and travel for training and client events as needed.


• Previous SAP experience is preferred.