Senior Luxury Sales & Business Development Associate

MadaLuxe; West Hollywood (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

MadaLuxe Group is seeking a Senior Luxury Sales & Business Development Associate to join the DUXIANA showroom in West Hollywood. This role blends luxury retail sales, client relationship management, and day-to-day showroom operations.

You will educate clients on DUXIANA craftsmanship and sleep wellness, build lasting relationships with designers and clients, and drive revenue while strengthening operational discipline.

Qualifications

• 3–5+ years of experience in luxury retail sales, showroom sales, clienteling, or relationship-driven business development.

Responsibilities

• Drive showroom sales by delivering an exceptional, personalized luxury shopping experience.
• Develop relationships with interior designers, architects, luxury real estate professionals, hospitality partners, and other local luxury industry contacts.
• Manage the full client journey, from initial consultation and product selection through purchase, delivery coordination, and post-sale engagement.
• Maintain accuracy across client records, sales opportunities, and follow-up activities within company systems.
• Support local networking, events, brand partnerships, and community engagement initiatives.

Skills

Luxury sales

Client relationships

Business development

Operations mindset

Tools

POS systems

CRM platforms

Inventory systems

MS Office

Job description

MadaLuxe Group is a global leader in luxury distribution, retail, and brand development, partnering with some of the world's most respected luxury brands.

Through MLG Home, we are proud to represent DUXIANA, the renowned Swedish luxury sleep brand recognized for its exceptional craftsmanship, innovation, and commitment to sleep wellness.

Position Overview

We are seeking a highly motivated, entrepreneurial, and operations-minded Senior Luxury Sales & Business Development Associate to join our DUXIANA showroom in West Hollywood.

This position combines luxury retail sales, business development, client relationship management, and day-to-day showroom operations. The ideal candidate is a natural salesperson who thrives on building relationships and growing business, while also demonstrating strong organizational skills, attention to detail, and operational accountability.

We are looking for someone who takes ownership of the business beyond individual sales, understands the importance of operational excellence, and has the ambition and potential to grow into a Store Manager role as our business expands.

Key Responsibilities

• Drive showroom sales by delivering an exceptional, personalized luxury shopping experience.
• Develop a deep understanding of DUXIANA products, craftsmanship, heritage, and sleep wellness benefits to confidently educate and advise clients.
• Build and maintain strong relationships with new and existing clients through proactive outreach, appointments, and consistent follow-up.
• Manage the full client journey, from initial consultation and product selection through purchase, delivery coordination, and post-sale engagement.
• Consistently achieve individual sales goals while contributing to overall showroom performance and revenue objectives.
• Maintain accurate client records, sales opportunities, and follow-up activities within company systems.

Business Development & Market Growth

• Proactively identify opportunities to generate new business, expand the client base, and increase showroom traffic.
• Develop relationships with interior designers, architects, luxury real estate professionals, hospitality partners, and other local luxury industry contacts.
• Support local networking, events, brand partnerships, and community engagement initiatives.
• Generate and nurture qualified leads, converting relationships into showroom appointments and sales.
• Partner with leadership to identify growth opportunities within the West Hollywood and greater Los Angeles luxury market.

Showroom Operations & Business Management

• Take an active role in managing daily showroom operations, ensuring a seamless and efficient experience for both clients and the internal team.
• Support sales order entry, payment processing, order tracking, fulfillment coordination, and delivery scheduling.
• Maintain accuracy across inventory records, product availability, floor samples, and showroom merchandising.
• Coordinate with internal operations, customer service, and logistics teams to ensure timely and accurate order fulfillment.
• Help manage client service inquiries, order issues, returns, and post-sale support with professionalism and urgency.
• Ensure adherence to company operational procedures, internal controls, and brand standards.
• Maintain an organized, polished, and client-ready showroom environment at all times.

Business Performance & Leadership Development

• Monitor sales results, conversion opportunities, client follow-up, and other key showroom performance metrics.
• Demonstrate strong ownership of individual performance and overall showroom success.
• Identify opportunities to improve processes, operational efficiencies, and customer experience.
• Support onboarding, training, and mentoring of new team members as needed.
• Serve as a dependable point of contact for daily showroom needs and operational escalations.
• Partner closely with leadership to support broader business initiatives, showroom performance, and long-term growth.
• Demonstrate the initiative, accountability, and leadership potential required to progress into a future Store Manager position.

Qualifications

• 3–5+ years of experience in luxury retail sales, showroom sales, clienteling, or relationship-driven business development.
• Proven ability to achieve sales targets, develop client relationships, and generate new business.
• Prior experience supporting retail store operations, inventory management, order processing, or showroom administration.
• Experience in luxury home furnishings, interiors, design, hospitality, wellness, or other high-end retail categories strongly preferred.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational abilities, attention to detail, and ability to manage multiple priorities.
• Comfortable working with POS systems, CRM platforms, inventory systems, and Microsoft Office.
• Entrepreneurial, self-motivated, and comfortable taking initiative in a growing business environment.
• Strong problem-solving skills and a proactive, solutions-oriented mindset.
• Professional, polished demeanor with a genuine passion for luxury products and elevated client service.
• Ability to work a flexible retail schedule, including weekends and occasional evening events.

Ideal Candidate Profile

The successful candidate will:

• Be sales-driven, with a natural ability to connect with luxury clientele and close high-value sales.
• Have a business development mindset, proactively seeking new relationships, referrals, and revenue opportunities rather than relying solely on walk-in traffic.
• Be operationally disciplined, understanding that accurate orders, inventory, client communication, and follow-through are just as important as making the sale.
• Demonstrate ownership and accountability, treating showroom performance and the overall customer experience as personal priorities.
• Have leadership potential, with the maturity, initiative, and ambition to eventually take on broader management responsibilities.
• Thrive in a collaborative, entrepreneurial environment where adaptability and a willingness to support different aspects of the business are essential.

This is an exciting opportunity to join DUXIANA during a period of growth and expansion across North America. The position offers meaningful exposure to both the commercial and operational sides of luxury retail, with the potential to advance into a Store Manager role based on individual performance, demonstrated leadership capabilities, and business needs.

We are looking for someone who wants to do more than sell luxury products — someone who wants to help build and grow a successful luxury retail business.