Showroom Manager

Lulu and Georgia; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Job summary

A luxury home furnishings retailer based in Los Angeles seeks a Showroom Manager to launch and lead their first physical showroom in West Hollywood. This role requires strong leadership, accountability for sales targets, and delivering an exceptional client experience. The ideal candidate will have 5-7 years of retail management experience in luxury environments and excellent communication skills. Responsibilities include hiring and training staff, managing showroom operations, and ensuring customer satisfaction. Competitive benefits are offered, including medical insurance and 401(k).

Qualifications

• 5–7+ years of retail management experience in luxury home or design-driven brands.
• Proven track record of achieving sales targets in high-touch environments.
• Operationally strong and detail-oriented.

Responsibilities

• Lead the successful opening of the showroom and team.
• Drive showroom revenue and performance.
• Deliver premium client experience and manage showroom operations.

Skills

Retail management

Sales target achievement

Team leadership

Excellent communication

Client engagement

Tools

HubSpot

POS systems

Job description

Lulu and Georgia is seeking a sales‑driven Showroom Manager to launch and lead our first physical showroom in West Hollywood. This role owns showroom performance end‑to‑end — from opening the space and building the team to driving revenue, client engagement, and operational excellence.

As the senior on‑site leader, the Showroom Manager is fully accountable for in‑store sales results, team performance, and the conversion of showroom engagement into measurable revenue, including post‑visit and online purchases. This is a hands‑on, highly accountable leadership role requiring strong commercial instincts, disciplined follow‑up, and comfort operating against clear goals and KPIs.

This role will play a key part in shaping Lulu and Georgia’s long‑term physical retail strategy and is ideal for a commercially minded retail leader who thrives in a high‑touch environment and values structure, ownership, and execution. The Showroom Manager will report to the VP of Sales and work onsite at the West Hollywood, CA showroom location.

Responsibilities

• Lead the successful opening of the West Hollywood showroom, partnering cross‑functionally to prepare the space, systems, and team for launch
• Hire, onboard, and train the showroom team; establish SOPs and daily operating standards
• Serve as the on‑site owner during the opening phase, resolving issues in real time and ensuring readiness for soft and grand openings
• Own showroom revenue targets and performance across daily, weekly, and monthly horizons
• Lead and develop a high‑performing sales team with clear expectations around conversion, follow‑up, and pipeline ownership
• Drive in‑store conversion and post‑visit sales through consistent clienteling and proactive outreach
• Ensure accurate capture of customer data to support omnichannel attribution and forecasting
• Partner with Sales Operations on reporting, pipeline visibility, and performance insights

Client Experience & Clienteling

• Deliver a premium, white‑glove experience for retail customers, designers, and hospitality clients
• Ensure personalized design guidance, product education, and ordering support throughout the customer journey
• Own post‑visit follow‑up, including quotes, samples, and relationship‑building that drives long‑term value
• Act as the escalation point for VIP and complex client situations
• Recruit, coach, and performance‑manage showroom associates against clear sales KPIs
• Build staffing schedules aligned with traffic and business needs
• Foster a culture of accountability, collaboration, and sales excellence aligned with Lulu and Georgia’s brand values

Operations, CRM & Reporting

• Ensure consistent and accurate use of HubSpot and POS systems across all showroom activity
• Oversee daily showroom operations, visual standards, merchandising execution, and inventory accuracy
• Manage showroom operating expenses and staffing budgets responsibly
• Partner cross‑functionally to refine processes, reporting, and scalable showroom practices

Events, Community & Insights

• Support in‑store events, trade programming, and brand activations in partnership with Marketing and PR
• Build relationships with local designers and industry partners
• Serve as the voice of the customer by sharing insights on buying behavior, objections, and trends to inform broader retail strategy

Requirements

• 5–7+ years of retail management experience, ideally within luxury home, furniture, or design‑driven brands
• Experience opening or scaling a new retail location strongly preferred
• Proven track record of achieving sales targets in a high‑touch environment
• Strong people leadership experience with clear performance accountability
• Excellent communication skills, executive presence, and customer‑first mindset
• Operationally strong, detail‑oriented, and comfortable in fast‑paced, evolving environments
• Experience with POS and CRM systems; HubSpot experience preferred

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Management

Industries

Retail Furniture and Home Furnishings

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave