Showroom Sales Consultant (Full-Time/Key Holder)

Evolving Solution Services; Los Angeles (CA); On-site; USD 50,000 - 85,000; Full time

Job summary

Lulu and Georgia's first West Hollywood showroom is seeking a Full-Time Showroom Sales Consultant (Keyholder) to deliver an elevated in-store experience, guide clients through product selection, and manage quotes and orders.

As a Keyholder, you will open/close procedures, support design guidance, clienteling, and build relationships with designers while collaborating with cross-functional teams.

Qualifications

• 5+ years of experience in sales or customer-facing roles.
• Proven ability to meet or exceed sales goals in a consultative, relationship-driven setting.
• Strong communication skills and confidence engaging with discerning customers.
• Interest in interiors and design with ability to provide styling and space planning guidance.
• Comfort using CRM and technology tools such as HubSpot and Shopify.

Responsibilities

• Deliver a warm, elevated, and consultative in-store experience for all customers, including walk-ins and appointments.
• Conduct needs discovery and help clients select products that align with their style, space, timeline, and budget.
• Provide design support such as styling recommendations and space planning guidance; build and manage quotes and orders.
• Drive sales through clienteling and relationship-building, turning in-store engagement into purchases.
• Serve as Keyholder opening/closing lead and ensure showroom is ready for business each day.

Skills

CRM experience

Relationship-building

Strong communication

Sales excellence

Tools

HubSpot

Spoak

Shopify

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lulu and Georgia is a design-led home furnishings brand known for elevated, distinctive pieces and a highly curated point of view. As we expand into physical retail, our first showroom will play an important role in how we serve customers in-person while supporting our growing omnichannel business.

We’re hiring Full-Time Showroom Sales Consultants (Keyholders) to join the launch team of Lulu and Georgia’s first physical showroom in West Hollywood. This is a high-touch, relationship-driven sales role focused on delivering an elevated customer experience and guiding clients through product selection, project scoping, quoting, and purchase completion.

In our sample-only showroom environment, Sales Consultants act as trusted advisors—supporting direct-to-consumer clients and residential trade designers by offering product expertise, design guidance, and proactive follow-up that converts interest into orders. As a Keyholder, you’ll also support daily opening/closing procedures and act as a trusted on-site leader when the Showroom Manager is not present.

Responsibilities:

Deliver a warm, elevated, and consultative in-store experience for all customers, including walk-ins and appointments

Conduct needs discovery and help clients select products that align with their style, space, timeline, and budget

Provide design support such as styling recommendations, simple space planning guidance, and “complete-the-look” suggestions. Build and manage quotes and draft orders, ensuring accuracy in product specifications, lead times, and delivery expectations Drive sales through disciplined follow-up, clienteling, and relationship-building—turning in-store engagement into completed purchases

Clienteling & Relationship Management

Capture customer information and preferences to create meaningful follow-up and long-term relationships

Maintain consistent outreach to progress opportunities and close sales, using phone and personalized communication (not just email)

Support repeat business by providing thoughtful recommendations, timely updates, and high-touch service

Help grow the local client base by developing relationships with designers and community partners, supporting outreach for events, and encouraging repeat showroom visits through proactive follow-up and personalized recommendations

Tools, Process & Data Discipline

Use HubSpot to document all client interactions, manage pipeline stages, and track follow-up activities

• Utilize Spoak to create simple visual design boards that help clients make confident purchase decisions
• Partner with cross-functional teams when additional support is needed, while maintaining ownership of the client relationship whenever possible

Keyholder Responsibilities

Serve as a Keyholder and support secure access to the showroom as needed

Execute opening and closing procedures, including walkthroughs, security checks, and ensuring the showroom is customer-ready at the start of each day

Maintain daily readiness standards, including cleanliness, merchandising presentation, sample organization, and overall showroom appearance

Support cash wrap / device readiness and ensure all systems are functioning prior to opening (as applicable)

Follow security protocols and escape issues related to safety, incidents, or building concerns in accordance with company procedures

Act as a trusted on-site leader when the Showroom Manager is not present, supporting team coverage and ensuring a consistent client experience

Showroom Standards & Team Collaboration

Maintain showroom presentation standards, including cleanliness, organization, and sample readiness

Support daily operational tasks and contribute to a positive, collaborative team environment

Participate in in-store events, trade programming, and community activations as needed

Requirements:

5+ years of experience in sales or customer-facing roles, ideally in home, furniture, interior design, luxury retail, or a high-touch service environment

Proven ability to meet or exceed sales goals in a consultative, relationship-driven setting

Strong communication skills and confidence engaging with discerning customers

Interest in interiors and design, with the ability to provide styling and space planning guidance

Organized, proactive, and comfortable managing follow-up and multiple active opportunities

Comfort using CRM and technology tools; Shopify and HubSpot experience a plus

Ability to work weekends and maintain an on-site schedule

Ability to perform Keyholder opening/closing responsibilities and follow security procedures