Showroom Sales Consultant (Full-Time/Key Holder)

Lulu and Georgia; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lulu and Georgia in West Hollywood is seeking a Full-Time Showroom Sales Consultant (Keyholder) to join its first physical showroom launch. This high-touch role focuses on delivering an elevated customer experience and guiding clients through product selection, quotes, and purchase completion.

As a Keyholder, you will support opening/closing procedures, lead on-site operations, and nurture relationships with designers and clients to drive repeat showroom visits and orders.

Qualifications

• 5+ years of sales or customer-facing experience.
• Strong communication and relationship-building with discerning customers.
• Interest in interiors with ability to provide styling guidance.

Responsibilities

• Deliver warm, elevated in-store experience for customers.
• Conduct needs discovery and guide product selection.
• Build quotes and draft orders with accurate specifications.
• Develop relationships with designers and partners.

Skills

Sales experience

Communication skills

Interior design interest

CRM familiarity

Weekend availability

Tools

HubSpot

Shopify

Job description

Lulu and Georgia is a design-led home furnishings brand known for elevated, distinctive pieces and a highly curated point of view. As we expand into physical retail, our first showroom will play an important role in how we serve customers in-person while supporting our growing omnichannel business.

We’re hiring Full-Time Showroom Sales Consultants (Keyholders) to join the launch team of Lulu and Georgia’s first physical showroom in West Hollywood. This is a high-touch, relationship-driven sales role focused on delivering an elevated customer experience and guiding clients through product selection, project scoping, quoting, and purchase completion.

In our sample-only showroom environment, Sales Consultants act as trusted advisors—supporting direct-to-consumer clients and residential trade designers by offering product expertise, design guidance, and proactive follow-up that converts interest into orders. As a Keyholder, you’ll also support daily opening/closing procedures and act as a trusted on-site leader when the Showroom Manager is not present.

Responsibilities

Client Experience & Sales Execution

• Deliver a warm, elevated, and consultative in-store experience for all customers, including walk-ins and appointments
• Conduct needs discovery and help clients select products that align with their style, space, timeline, and budget
• Provide design support such as styling recommendations, simple space planning guidance, and complete-the-look suggestions. Build and manage quotes and draft orders, ensuring accuracy in product specifications, lead times, and delivery expectations Drive sales through disciplined follow-up, clienteling, and relationship-building—turning in-store engagement into completed purchases

Clienteling & Relationship Management

• Capture customer information and preferences to create meaningful follow-up and long-term relationships
• Maintain consistent outreach to progress opportunities and close sales, using phone and personalized communication (not just email)
• Support repeat business by providing thoughtful recommendations, timely updates, and high-touch service
• Help grow the local client base by developing relationships with designers and community partners, supporting outreach for events, and encouraging repeat showroom visits through proactive follow-up and personalized recommendations

Tools, Process & Data Discipline

• Use HubSpot to document all client interactions, manage pipeline stages, and track follow-up activities
• Utilize Spoak to create simple visual design boards that help clients make confident purchase decisions
• Partner with cross-functional teams when additional support is needed, while maintaining ownership of the client relationship whenever possible

Keyholder Responsibilities

• Serve as a Keyholder and support secure access to the showroom as needed
• Execute opening and closing procedures, including walkthroughs, security checks, and ensuring the showroom is customer-ready at the start of each day
• Maintain daily readiness standards, including cleanliness, merchandising presentation, sample organization, and overall showroom appearance
• Support cash wrap / device readiness and ensure all systems are functioning prior to opening (as applicable)
• Follow security protocols and elevate issues related to safety, incidents, or building concerns in accordance with company procedures
• Act as a trusted on-site leader when the Showroom Manager is not present, supporting team coverage and ensuring a consistent client experience

Showroom Standards & Team Collaboration

• Maintain showroom presentation standards, including cleanliness, organization, and sample readiness
• Support daily operational tasks and contribute to a positive, collaborative team environment
• Participate in in-store events, trade programming, and community activations as needed

Requirements

• 5+ years of experience in sales or customer-facing roles, ideally in home, furniture, interior design, luxury retail, or a high-touch service environment
• Proven ability to meet or exceed sales goals in a consultative, relationship-driven setting
• Strong communication skills and confidence engaging with discerning customers
• Interest in interiors and design, with the ability to provide styling and space planning guidance
• Organized, proactive, and comfortable managing follow-up and multiple active opportunities
• Comfort using CRM and technology tools; Shopify and HubSpot experience a plus
• Ability to work weekends and maintain an on-site schedule
• Ability to perform Keyholder opening/closing responsibilities and follow security procedures