Showroom Manager | Miami

Interliance Consulting (NV), Inc; Coral Gables (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Interliance Consulting (NV), Inc. is seeking an experienced Showroom Manager to lead a new luxury showroom launch in Miami. The role requires owning the customer experience, driving sales, and building a high-performing team in a premium luxury environment.

You will open and develop the showroom, attract discerning clients, and collaborate across departments to ensure brand storytelling and exceptional service. A strategic, entrepreneurial mindset and luxury retail background are essential.

Qualifications

• 8+ years’ experience in luxury retail store management.
• Managerial experience with focus on building business.
• Exceptional customer service skills and a consultative sales approach.

Responsibilities

• Direct the showroom to achieve sales objectives and deliver supreme customer experience.
• Attract new customers and organize events to generate business opportunities.
• Lead and develop sales teams; participate in events and trade shows.
• Nurture client relationships in-store and beyond; manage customer database activities.
• Ensure training for store team on collections, selling techniques, brand stories and product knowledge.
• Coordinate with other departments to guarantee excellent customer service.

Skills

Store management

Team leadership

Strategic thinking

Business development

Relationship building

Retail knowledge

Tools

Salesforce

SAP

Job description

Showroom Manager | Luxury Lifestyle Brand | Miami, FL

Working Style: Based in the showroom with travel Are you a luxury retail leader with a passion for design, wellness, exceptional customer experiences, and building high-performing teams? Our client is launching a new luxury showroom in Miami and is seeking an accomplished Showroom Manager to lead this exciting new location. This is an opportunity to become the face of a premium global brand while creating an elevated showroom experience that brings together luxury, design, technology, fitness, and wellness. The ideal candidate brings a sophisticated understanding of luxury retail, a strong commercial mindset, and the ability to build meaningful relationships with discerning clients. You will play a pivotal role in opening the showroom, developing the team, attracting new customers, driving sales, and creating an environment where every customer interaction feels exceptional.

Key Responsibilities

• Direct the FlagShip/Store/Corner in order to achieve sales objectives, ensuring a supreme customer experience
• Be proactive in attracting new customers, promoting and organizing events in order to generate new business opportunities
• Participate in and involve the sales teams in designing events and trade shows
• Nurture relationships with clients, in-store and outside the store, implementing customer database activities
• Promote a unique, memorable shopping experience by implementing customer focus, storytelling, extraordinary service, selling skills and aptitude
• Ensure store team participation by providing training sessions to develop and strengthen their knowledge on different topics such as collections, selling techniques, and brand and inspiration stories
• Liaise with other departments to guarantee excellent customer service
• Ensure good maintenance, a safe environment, excellent functioning of the store, as well as respect for visual merchandising instructions and excellent grooming standards
• Guarantee extensive knowledge of brand activities, locations, events, and marketing activities
• Facilitate and promote cooperation across Consumer Sales Channels (Retail, Teleselling and Field Sales)

Qualifications

• 8+ years’ experience as Store Manager in a luxury retail environment, preferably in the design field or working with luxury products
• Managerial experience with an emphasis on developing a business
• Previous retail management experience, exceptional customer-service skills, as well as a commercial focus and a consultative sales approach
• Ability to leverage networks by cultivating key relationships as well as knowledge of local marketing and media
• Ability to think strategically and a demonstrable entrepreneurial/hands-on approach
• Bold sense of initiative
• Ability to acquire some expertise in Store operation applications (Salesforce, SAP)
• Excellent team leadership - ability to create and cultivate a network
• Ability to work retail hours (some weekends/holidays required)