Senior Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Frisco (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Coach is seeking a Sales Support Associate in Frisco to help drive store success through attentive service and flawless operations. You will greet clients, process transactions at the POS, and support stock movement, merchandising, and shipments to keep the floor inviting.

The role requires a friendly, professional demeanor, strong English communication, and the ability to multitask in a fast-paced luxury setting, including flexible scheduling for peak periods.

Qualifications

• 1+ year of retail experience, preferably in luxury retail.
• Knowledge of fashion trends and market competition.
• Experience with cash registers and POS systems.
• Strong English communication and customer service skills.

Responsibilities

• Greet clients with warmth and professionalism; anticipate needs.
• Act as brand ambassador and support social media engagement.
• Operate POS and maintain cash wrap organization.
• Suggest add-on products and promote gift cards.
• Receive, process, and organize shipments and transfers; report discrepancies.

Skills

Retail experience

Fashion trend knowledge

Communication skills

Customer service

Tools

Cash register systems

POS systems

iPad/Laptop use

Walkie talkie

Job description

Coach is seeking a Sales Support Associate in Frisco to help drive store success through attentive service and flawless operations. You will greet clients, process transactions at the POS, and support stock movement, merchandising, and shipments to keep the floor inviting.

The role requires a friendly, professional demeanor, strong English communication, and the ability to multitask in a fast-paced luxury setting, including flexible scheduling for peak periods.