Senior Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Grapevine (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Coach, a global luxury fashion house, is seeking a Sales Support Associate in Grapevine, TX. You will welcome clients, maintain a pristine sales floor, and assist with stock flow from receipt to point of sale.

The role requires 1+ year in retail, strong English communication, and experience with POS systems. Flexible schedule and a fast-paced environment are expected, with a focus on delivering outstanding customer service.

Qualifications

• 1+ year of retail experience, preferably in luxury or premium service.
• Strong communication and guest service skills.
• Knowledge of cash register systems and basic computer literacy.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and offer personalized assistance.
• Serve as a brand ambassador; support social media engagement and in-store events.
• Operate POS accurately; maintain cash wrap and comply with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments; maintain stockroom cleanliness and stock levels.
• Support visual merchandising updates and stock replenishment on the sales floor.
• Respond to customer requests; collaborate with team and management as needed.

Skills

Retail experience

Customer service

Cash handling

English language

Tools

POS systems

Mobile POS

Cash wrap

Job description

Coach, a global luxury fashion house, is seeking a Sales Support Associate in Grapevine, TX. You will welcome clients, maintain a pristine sales floor, and assist with stock flow from receipt to point of sale.

The role requires 1+ year in retail, strong English communication, and experience with POS systems. Flexible schedule and a fast-paced environment are expected, with a focus on delivering outstanding customer service.