Senior Luxury Retail Sales Support

Coach; Woodbridge (VA); On-site; USD 2,066,400 - 268,632,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in the United States. The role focuses on delivering brand‑driven retail service, greeting customers, and maintaining a well‑organized sales floor with accurate cash handling at the point of sale.

Responsibilities include assisting customers, promoting gift cards, replenishing stock, and supporting stockroom operations. Candidates should have retail experience, knowledge of fashion trends, and strong communication skills for a fast‑paced environment.

Qualifications

• 1+ year of retail experience, preferably in luxury retail service.
• Knowledge of fashion trends and competitive awareness.
• Familiar with cash handling and basic computer use (iPad/laptop, POS).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency for US roles.

Responsibilities

• Welcome clients with warmth and professionalism and anticipate needs.
• Serve as brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Manage stock levels and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and follow Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

POS systems

Attention to detail

Multitasking

English proficiency

Tools

iPad

Mobile POS

Cash register systems

Job description

Coach is seeking a Sales Support Associate in the United States. The role focuses on delivering brand‑driven retail service, greeting customers, and maintaining a well‑organized sales floor with accurate cash handling at the point of sale.

Responsibilities include assisting customers, promoting gift cards, replenishing stock, and supporting stockroom operations. Candidates should have retail experience, knowledge of fashion trends, and strong communication skills for a fast‑paced environment.