Senior Luxury Retail Sales Support Specialist III

Tapestry, Inc.; Glen Burnie (MD); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity/maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house based in New York, renowned for craftsmanship and inclusive style. The Sales Support Associate helps drive store success by warmly assisting customers at the cash wrap and keeping a well-organized sales floor, ensuring accurate product flow from receipt to sale.

Role emphasizes brand ambassadorship, efficient POS use, and teamwork in a fast-paced luxury environment. Flexibility for retail hours is required; strong English communication is essential.

Qualifications

• 1+ years of retail experience, preferably luxury retail.
• Knowledge of fashion trends and marketplace competition.
• Proficient with cash registers, basic computer skills, and POS systems.

Responsibilities

• Welcome clients with warmth and professionalism.
• Anticipate needs and provide personalized assistance.
• Serve as a brand ambassador locally and in the market.
• Support social media engagement.
• Operate POS accurately and maintain cash wrap.
• Suggest add-on products and gift cards, capture customer info where allowed.
• Receive, process, and organize shipments and transfers.
• Manage stock levels and replenish the floor; update visuals.
• Maintain stockroom cleanliness and follow loss prevention policies.
• Support sales floor activities and collaborate with team and management.

Skills

Customer service

Communication

Retail experience

English proficiency

Job description

Coach is a global fashion house based in New York, renowned for craftsmanship and inclusive style. The Sales Support Associate helps drive store success by warmly assisting customers at the cash wrap and keeping a well-organized sales floor, ensuring accurate product flow from receipt to sale.

Role emphasizes brand ambassadorship, efficient POS use, and teamwork in a fast-paced luxury environment. Flexibility for retail hours is required; strong English communication is essential.