Luxury Retail Sales Support: Brand & Merchandising

Coach; Byron Township (MI); On-site; USD 20,664 - 26,863; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in the United States. You will warmly welcome clients, assist with product selection, and process transactions at the POS while maintaining the sales floor. You will stock, organize shipments, and support merchandising to reflect Coach’s luxury branding.

You will engage customers, uphold high standards of service, and protect store assets. Flexible scheduling includes nights and weekends; the role requires physical capability to lift up to 50 lbs and

Qualifications

• 1+ year of retail experience; luxury experience preferred.
• Knowledge of fashion trends and competition in the marketplace.
• Experience with cash registers and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as brand ambassador; support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and promote gift cards; capture customer info where permitted.
• Receive, process, and organize shipments; report discrepancies; maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and implement visual merchandising updates.
• Support sales floor activities and respond to customer requests; collaborate with team.
• Maintain housekeeping standards and adhere to loss prevention guidelines.

Skills

Retail experience

Fashion trends

Cash register systems

Attention to detail

Multitasking

Customer service

English proficiency

Tools

POS systems

Job description

Coach is seeking a Sales Support Associate in the United States. You will warmly welcome clients, assist with product selection, and process transactions at the POS while maintaining the sales floor. You will stock, organize shipments, and support merchandising to reflect Coach’s luxury branding.

You will engage customers, uphold high standards of service, and protect store assets. Flexible scheduling includes nights and weekends; the role requires physical capability to lift up to 50 lbs and