Luxury Retail Sales Support Specialist

Tapestry, Inc.; Braintree (MA); On-site; USD 2,066,400 - 2,892,960; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in the United States to help ensure store operations run smoothly and deliver warm, efficient customer service at the cash wrap while keeping the sales floor pristine.

You will assist with stock, process shipments, support merchandising, and assist guests with product information. The role requires 1+ years in retail and strong English communication.

Qualifications

• 1+ years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including ability to use iPad/laptop, Mobile POS and Internet), utilize walkie‑talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Stock management

Communication

Tools

POS system

Walkie-talkie

Internet & basic computer skills

Job description

Coach is seeking a Sales Support Associate in the United States to help ensure store operations run smoothly and deliver warm, efficient customer service at the cash wrap while keeping the sales floor pristine.

You will assist with stock, process shipments, support merchandising, and assist guests with product information. The role requires 1+ years in retail and strong English communication.