Senior Luxury Sales Support Specialist

FashionUnited; Pittsburgh (Allegheny County); On-site; USD 20,664 - 26,863; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to join our luxury store team in the United States. You will greet clients, support the brand at the cash wrap, manage stock, and ensure a pristine sales floor while upholding loss prevention standards.

Applicants should have 1+ year in retail, knowledge of fashion trends, ability to operate POS and basic computer tools, and strong English communication. This role requires a flexible schedule including weekends and peak periods.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Stock management

POS systems

English proficiency

Tools

iPad/laptop

Mobile POS

Walkie talkie

Internet

Job description

Coach is seeking a Sales Support Associate to join our luxury store team in the United States. You will greet clients, support the brand at the cash wrap, manage stock, and ensure a pristine sales floor while upholding loss prevention standards.

Applicants should have 1+ year in retail, knowledge of fashion trends, ability to operate POS and basic computer tools, and strong English communication. This role requires a flexible schedule including weekends and peak periods.