Luxury Retail Sales Support — Flexible Schedule & Growth

Tapestry, Inc.; Skokie (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in the United States to help drive store success with warm, personal customer interactions and polished cash-wrap procedures. You will maintain stockroom and sales floor, support visual merchandising, and act as a brand ambassador in-store and in the local market.

The role requires retail experience, strong English communication, and a commitment to loss prevention and fast-paced service excellence.

Qualifications

• 1+ year of previous retail experience, preferably in luxury retail service.
• Knowledge of fashion trends and marketplace competition.
• Knowledge of cash register systems, basic computer skills (including iPad/laptop use), Mobile POS and Internet, walkie talkie, and reading price/product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

Customer service

Attention to detail

Communication skills

Tools

Cash register systems

Mobile POS

iPad/Laptop

Job description

Coach is seeking a Sales Support Associate in the United States to help drive store success with warm, personal customer interactions and polished cash-wrap procedures. You will maintain stockroom and sales floor, support visual merchandising, and act as a brand ambassador in-store and in the local market.

The role requires retail experience, strong English communication, and a commitment to loss prevention and fast-paced service excellence.