Senior Luxury Guest Services Manager

Resorts World Las Vegas LLC; Las Vegas (NV); On-site; USD 150,000 - 220,000; Full time

Job summary

Resorts World Las Vegas is seeking a General Manager of Luxury Services to lead the Luxury Services team and achieve operational and financial goals. The role oversees VIP guest experiences, staff performance, and HR processes, including hiring, training, and development.

A strong emphasis on service excellence and brand alignment is required to maintain top-tier guest satisfaction across the luxury portfolio.

Qualifications

• Excellent interpersonal and organizational skills; able to manage multiple priorities.
• Proven leadership in luxury/hospitality settings; focus on guest satisfaction and HR oversight.
• Forbes Travel Guide trained to deliver elevated service.
• Experience with VIP guest relations, call center, concierge, front desk, and VIP lounge.
• Technical knowledge of OPERA, Konami Synkros, Symphony, Cisco and HotSOS.

Responsibilities

• Supervise day-to-day Luxury Services operations and oversee short-term planning.
• Manage VIP guest relations and service standards across suites and lounges.
• Oversee HR responsibilities, hiring, training, and succession planning.
• Ensure technology is integrated to enhance guest experiences and service delivery.
• Support arrival/departure, luggage, room orientation, and special requests.

Skills

Interpersonal skills

Leadership

Guest service

Teamwork

Education

Bachelor's degree in Hospitality Management or related field

Tools

OPERA

Konami Synkros

Symphony

Cisco

Housekeeping HotSOS

Job description

Resorts World Las Vegas is seeking a General Manager of Luxury Services to lead the Luxury Services team and achieve operational and financial goals. The role oversees VIP guest experiences, staff performance, and HR processes, including hiring, training, and development.

A strong emphasis on service excellence and brand alignment is required to maintain top-tier guest satisfaction across the luxury portfolio.