Senior LTL Operations & Account Manager

DSV - Global Transport and Logistics; Lancaster (TX); On-site; USD 62,000 - 84,000; Full time

Job summary

DSV – Global Transport and Logistics in Lancaster, TX seeks an Operational Account Manager, LTL Express to lead daily execution, manage key accounts and drive service excellence across LTL freight networks. You will coordinate routing, carrier relations, pricing, and performance, while partnering with Operations, Finance and Commercial teams to optimize cost, capacity and transit times.

This role emphasizes regulatory compliance, continuous improvement, and delivering real-time shipment

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred; equivalent industry experience may be considered.
• Minimum of 5 years in LTL transportation, including pricing, carrier management, or operations.
• Experience managing carrier relationships and negotiating transportation agreements.
• Experience with LTL pricing structures, tariff analysis, and transportation cost models.
• Experience in 3PL, freight brokerage, or transportation management environments preferred.

Responsibilities

• Develop and maintain strong customer relationships, acting as the primary operational point of contact for LTL accounts.
• Manage day-to-day LTL shipment execution, including routing, scheduling, consolidation, and coordination with carriers and internal teams.
• Coordinate with LTL carriers and internal networks to secure capacity and ensure service commitments are met.
• Negotiate LTL rates, tariffs, and accessorial charges to provide competitive and cost-effective solutions.
• Monitor and track shipments from pickup through final delivery, addressing delays and OS&D issues.
• Provide real-time shipment visibility and updates to customers, ensuring accurate communication of transit times.
• Analyze shipment characteristics to determine optimal routing and pricing strategies.
• Identify opportunities to improve transit times, reduce costs, and enhance service through consolidation and mode optimization.
• Support onboarding of new LTL customers, including SOPs and routing guides.
• Utilize TMS and rating tools to manage shipment planning and performance tracking.
• Conduct regular business reviews (QBRs/MBRs) with customers and internal teams.
• Ensure compliance with DOT, FMCSA, and company standards.

Skills

LTL operations

Carrier networks

Pricing structures

DOT/FMCSA regulations

Excel data analysis

Communication

Negotiation

Time management

Problem solving

Cross-functional collaboration

Education

High School Diploma or GED

Bachelor's degree in Logistics or related

Tools

TMS

LTL rating tools

Job description

DSV – Global Transport and Logistics in Lancaster, TX seeks an Operational Account Manager, LTL Express to lead daily execution, manage key accounts and drive service excellence across LTL freight networks. You will coordinate routing, carrier relations, pricing, and performance, while partnering with Operations, Finance and Commercial teams to optimize cost, capacity and transit times.

This role emphasizes regulatory compliance, continuous improvement, and delivering real-time shipment