Senior LTC Patient Access Manager — Remote Payer Liaison

Acadia Pharmaceuticals Inc.; Elm (PA); On-site; USD 128,000 - 160,000; Full time

Benefits offered by this job

Competitive base salary

Discretionary bonus and equity awards

Medical, dental, and vision insurance

401(k) plan with company match

Paid holidays, vacation, sick time

Tuition assistance

Job summary

Acadia Pharmaceuticals Inc. seeks a Long-Term Care Patient Access Manager (LTC PAM) to support healthcare providers and LTC facilities in navigating access to Acadia therapies.

This field-based, non-promotional role serves as a trusted liaison among providers, payers, and hub resources to help patients receive timely treatment. You will educate providers on access processes, address payer issues, coordinate with LTC pharmacies, and maintain strong on-site presence in LTC facilities.

Qualifications

• Bachelor’s degree required; life sciences preferred.
• Minimum of 5 years of relevant experience in Patient Access, Market Access, Specialty Pharmacy, Nursing, or related areas, with 2+ years in Long-Term Care preferred.
• Strong knowledge of payer dynamics, Medicare Part A and Part D access preferred.

Responsibilities

• Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving.
• Educate healthcare providers to navigate and clarify access processes.
• Proactively work with assigned LTC facilities to build and maintain product access knowledge.
• Coordinate with Acadia customer support services, LTC pharmacies, and other field teams to support patient access.
• Escalate local payer issues to regional account managers.
• Convey complex issues into simple solutions with cross-functional peers to improve customer experience, educate providers on access, coverage status, and payer requirements.
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in the assigned territory.
• In-service LTC facilities on prescription process aspects including Medicare pathways, prior authorization, specialty pharmacies, financial assistance programs, and patient resources.
• Partner with cross-functional colleagues to address LTC facility needs.
• Drive completion, submission, and follow-through of LTC-specific forms and documentation.
• Maintain a consistent on-site presence in LTC facilities.
• Coordinate with hub resources to minimize therapy gaps.
• Liaise with LTC pharmacies to coordinate dispensing, benefit investigations, and adjudication issues.
• Track and communicate field insights to inform training and distribution strategies.

Skills

Cross-functional collab

Patient access

Communication skills

HIPAA knowledge

Travel readiness

Education

Bachelor’s degree required

RN/MSN/MBA preferred

Life sciences background

Tools

MS Office (Outlook, Excel, Word, PowerPoint)

Job description

Acadia Pharmaceuticals Inc. seeks a Long-Term Care Patient Access Manager (LTC PAM) to support healthcare providers and LTC facilities in navigating access to Acadia therapies.

This field-based, non-promotional role serves as a trusted liaison among providers, payers, and hub resources to help patients receive timely treatment. You will educate providers on access processes, address payer issues, coordinate with LTC pharmacies, and maintain strong on-site presence in LTC facilities.