Director of Loyalty Innovation & Growth

Walgreens; Chicago (IL); On-site; USD 150,000 - 241,000; Full time

Job summary

Walgreens is seeking a Director of Loyalty Strategy & Innovation to lead the day-to-day management and evolution of the loyalty program, driving member growth, engagement, and profitability. You will partner on co-brand credit card strategies, oversee budgets, and translate customer journeys into scalable business requirements across the enterprise.

You will mentor a loyalty team, collaborate with Product, Legal, and senior leadership, and ensure compliance and ROI targets while expanding B2B

Qualifications

• Bachelor’s degree and at least 6 years of experience with customer loyalty OR High School/GED and at least 9 years of experience with customer loyalty.
• Experience establishing & maintaining relationships with individuals at all levels of the organization, including the executive level.
• Experience leading cross-functional teams in a matrix organization
• Experience developing strategic initiatives which align with business goals and budget.
• Experience creating opportunities and leading initiatives that impact ROI and/or an organization’s profitability
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to 5% of the time for business purposes (within state and out of state)

Responsibilities

• Defines end-to-end loyalty strategy across all assets in our loyalty ecosystem that drive engagement, retention, and advocacy.
• Leads ongoing loyalty trend analyses across Retail, Pharmacy, and Healthcare to identify new opportunities for loyalty program innovation.
• Leads cross-functional team to design and implement innovative loyalty initiatives that differentiate Walgreens from the competition.
• Develops business cases to determine prioritization of new opportunities to improve program experience and drive business outcomes.
• Develops go-to-market test and scale plans for new benefits, features, and services to introduce via our loyalty ecosystem.
• Monitors regulatory requirements related to loyalty programs and partners with Legal to ensure compliance.
• Provides thought leadership and strategic guidance to senior leadership on loyalty program initiatives and related innovation opportunities.
• Develops, implements, and delivers the loyalty program for B2B and B2C customers.
• Partners with Product team to map out member journey and determine areas of opportunity to enhance member experience.
• Mentors and develops team members to ensure a high-performing, collaborative, and innovative culture.

Skills

Customer loyalty

Cross-functional leadership

Strategic initiatives

Financial decision-making

Travel readiness

Education

Bachelor’s degree

High School/GED

Master's degree or MBA

Job description

Walgreens is seeking a Director of Loyalty Strategy & Innovation to lead the day-to-day management and evolution of the loyalty program, driving member growth, engagement, and profitability. You will partner on co-brand credit card strategies, oversee budgets, and translate customer journeys into scalable business requirements across the enterprise.

You will mentor a loyalty team, collaborate with Product, Legal, and senior leadership, and ensure compliance and ROI targets while expanding B2B