Senior Long-Term Disability Analyst — Remote/Hybrid

The Hartford; Florida; Hybrid; USD 48,000 - 72,000; Full time

Job summary

The Hartford in the United States is seeking a Sr Ability Analyst to investigate Long-Term Disability claims, determine eligibility, and support ongoing compliance with policy standards. You will work with claimants, employers, and providers, delivering accurate decisions with empathy.

This role offers hybrid or remote arrangements, with on-site presence in Lake Mary, FL; Sunrise, FL; or Hartford, CT during training and as required. Expect a 40-hour workweek after training.

Qualifications

• 1+ years of customer service experience required.
• Claims experience is a plus.
• Experience with medical terminology is a plus.
• Excellent communication and problem-solving skills.
• Detail-oriented with high accuracy and productivity targets.

Responsibilities

• Obtain information from claimants, employers, and medical providers to determine eligibility.
• Analyze medical and financial information to decide benefit eligibility.
• Provide exceptional customer service with professional communication.
• Maintain compliance with internal and external requirements.
• Contribute to a collaborative, inclusive team environment.

Skills

Customer service

Claims processing

Medical terminology

Attention to detail

Communication skills

Education

High School Diploma/GED

Associate’s or Bachelor's degree preferred

Tools

Microsoft Office

Job description

The Hartford in the United States is seeking a Sr Ability Analyst to investigate Long-Term Disability claims, determine eligibility, and support ongoing compliance with policy standards. You will work with claimants, employers, and providers, delivering accurate decisions with empathy.

This role offers hybrid or remote arrangements, with on-site presence in Lake Mary, FL; Sunrise, FL; or Hartford, CT during training and as required. Expect a 40-hour workweek after training.