Senior Long-Term Disability Analyst — Hybrid/Remote

The Hartford; Hartford, Northern (CT, KY); Hybrid; USD 48,000 - 72,000; Full time

Job summary

The Hartford is seeking a Sr Ability Analyst to support long-term disability decisions, leveraging medical and financial information to determine eligibility. This role emphasizes customer service, accuracy, and adherence to claims standards in a hybrid/remote setting across US locations including Hartford, CT.

You will gather information from claimants, employers and providers, analyze data, and communicate outcomes clearly while collaborating with a structured team to meet production goals.

Qualifications

• 1+ years of experience providing quality customer service is required.
• 1+ years of claims experience is a plus.
• Experience with medical terminology is a plus.
• High School Diploma/GED is required; Associate's or Bachelor's Degree is preferred.
• Strong organizational and prioritization skills.
• Exceptional problem-solving skills.
• Professional verbal and written communication skills.
• Detail-oriented with the ability to maintain quality and accuracy in a fast-paced environment.
• Ability to thrive in a structured team environment.
• Proficiency in Microsoft Office and ability to navigate multiple systems.

Responsibilities

• Obtain information from the claimant, employer, and medical provider(s) to make Long-Term Disability decisions.
• Analyze medical and financial information to determine eligibility for benefits.
• Provide exceptional customer service using professional written and verbal communication skills.
• Maintain a dedication to meeting the expectations and requirements of internal and external customers.
• Help to create a positive team environment that is inclusive to all employees.

Skills

Customer Service

Claims Experience

Medical Terminology

Communication Skills

Organizational Skills

Problem-Solving

Microsoft Office

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office

Multiple Systems

Job description

The Hartford is seeking a Sr Ability Analyst to support long-term disability decisions, leveraging medical and financial information to determine eligibility. This role emphasizes customer service, accuracy, and adherence to claims standards in a hybrid/remote setting across US locations including Hartford, CT.

You will gather information from claimants, employers and providers, analyze data, and communicate outcomes clearly while collaborating with a structured team to meet production goals.