Long Term Disability Analyst

The Hartford; Florida; Hybrid; USD 48,000 - 72,000; Full time

Job summary

The Hartford in the United States is seeking a Sr Ability Analyst to investigate Long-Term Disability claims, determine eligibility, and support ongoing compliance with policy standards. You will work with claimants, employers, and providers, delivering accurate decisions with empathy.

This role offers hybrid or remote arrangements, with on-site presence in Lake Mary, FL; Sunrise, FL; or Hartford, CT during training and as required. Expect a 40-hour workweek after training.

Qualifications

• 1+ years of customer service experience required.
• Claims experience is a plus.
• Experience with medical terminology is a plus.
• Excellent communication and problem-solving skills.
• Detail-oriented with high accuracy and productivity targets.

Responsibilities

• Obtain information from claimants, employers, and medical providers to determine eligibility.
• Analyze medical and financial information to decide benefit eligibility.
• Provide exceptional customer service with professional communication.
• Maintain compliance with internal and external requirements.
• Contribute to a collaborative, inclusive team environment.

Skills

Customer service

Claims processing

Medical terminology

Attention to detail

Communication skills

Education

High School Diploma/GED

Associate’s or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Sr Ability Analyst - C409AN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. Are you someone who likes helping others, especially in times of need? Do you pride yourself on finding solutions and solving problems, by being a good listener and critical thinker? This is your opportunity to give those passions and talents new purpose by applying them to meaningful work at The Hartford.

The LTD Sr. Ability Analyst, primarily investigates claims to determine if the insured person qualifies for LTD benefits and monitors claims for ongoing eligibility. The LTD Sr. Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Location: Lake Mary, FL, Sunrise, FL or Hartford, CT

Start Date: 11/02/2026 Length of Training: 6 - 8 weeks Training Hours: Core business hours M-F Work Hours After Training: 40 hours M-F; Hybrid

RESPONSIBILITIES:

• Obtain information from the claimant, employer, and medical provider(s) to make Long-Term Disability decisions.
• Analyze medical and financial information to determine eligibility for benefits.
• Provide exceptional customer service using professional written and verbal communication skills.
• Maintain a dedication to meeting the expectations and requirements of internal and external customers.
• Help to create a positive team environment that is inclusive to all employees.

QUALIFICATIONS:

• 1+ years of experience providing quality customer service is required
• 1+ years of claims experience is a plus
• Experience with medical terminology is a plus
• High School Diploma/GED is required; Associate’s or Bachelor’s Degree is preferred
• Strong organizational and prioritization skills
• Exceptional problem-solving skills
• Professional verbal and written communication skills
• Detail-oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment
• Ability to thrive in a structured team environment
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously

Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course.

Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $48,071 - $72,107

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.