Short-Term Disability Analyst

The Hartford; Florida; Hybrid; USD 46,000 - 73,000; Full time

Job summary

The Hartford in Sunrise, FL is seeking an Ability Analyst to support short-term disability claims and help clients return to work with appropriate treatment plans. The role emphasizes customer service, analytical thinking, and accurate processing in a fast-paced environment.

Candidates should have 1+ years in customer service or claims, strong verbal and written communication, and the ability to work in a hybrid setting with onsite three days per week, near Sunrise or Lake Mary offices.

Qualifications

• High School Diploma or GED required; associate's or bachelor's degree preferred.
• 1+ years of customer service experience required.
• 1+ years of claims experience preferred; medical terminology experience preferred.
• Proficiency in Microsoft Office and multi-system navigation.

Responsibilities

• Provide exceptional customer service by meeting needs of internal and external customers.
• Serve as a key contact for Short-Term Disability claims and gather information.
• Apply analytical skills and judgment to evaluate information and reach conclusions.
• Make informed decisions using business acumen and guidance from management.
• Support inclusion initiatives and team objectives.

Skills

Customer service

Communication skills

Organized

Problem solving

Attention to detail

Education

High School Diploma/GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Ability Analyst - C410AN Sr Ability Analyst - C409AN Ability Specialist - C409BN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Do you enjoy helping people? Then you belong here. We currently have an excellent claims professional career opportunity available. Join our Home Depot Short-Term Disability team.

The Ability Analyst, quickly investigates claims to determine if the insured person qualifies for short-term benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Work Arrangement

The ideal candidate will be located within commuting distance of one of our preferred office locations in Sunrise, FL, Lake Mary, FL, or Hartford, CT and will work a hybrid schedule, with an expectation of being onsite three days per week (Tuesday through Thursday). Candidates who are not located near one of these office locations may be considered for a remote work arrangement based on business needs; however, hybrid candidates are strongly preferred.

Training Hours: Core Business Hours

Work Hours After Training: 8am - 4:30pm (local standard time)

Travel Requirements: As part of the multi-week new hire training program, you may be required to travel out of state for up to two (2) weeks. All travel expenses are paid for by The Hartford.

Responsibilities

• Provide exceptional customer service by consistently meeting the needs and expectations of both internal and external customers.
• Thrive in a fast-paced environment while serving as a key point of contact for internal and external stakeholders, gathering and communicating information related to Short-Term Disability claims.
• Apply critical thinking, analytical skills, and mathematical aptitude to evaluate information, exercise sound judgment, and reach appropriate conclusions.
• Leverage business acumen and technical expertise to make informed decisions based on analysis, experience, and judgment, with appropriate management guidance.
• Foster a positive, collaborative team environment and support Group Benefits Claims' Diversity and Inclusion initiatives and business objectives.

Qualifications

• High School Diploma/GED required; Associate's or Bachelor's degree preferred
• 1+ years of customer service experience required
• 1+ years of claims experience preferred
• Medical terminology experience preferred
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
• Professional verbal and written communication skills
• Highly organized with strong problem-solving skills
• Detail-oriented with the ability to maintain a high level of quality and accuracy while meeting productivity expectations in a fast-paced environment
• Ability to thrive in a structured team environment
• Ability to excel in a high-volume, ever-changing environment
• Readily embraces change and champions innovation

Additional Information (Training Requirements)

As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $46,222- $73,089

Equal Opportunity Employer

Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us

Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.