Senior Logistics Specialist — Data-Driven Scheduling

ACV Auctions; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Short-Term Disability

Long-Term Disability

Life Insurance

Dental

Vision

Supplemental Life/AD&D

Legal/ID Protection

Accident and Critical Illness

Paid time off

Stock Purchase Program

401(k)

Job summary

ACV Auctions is hiring a Sr Logistics Specialist in Jacksonville, FL. You will coordinate between dealer partners and field inspection teams, optimize routes, and drive efficiency using our workforce tools. This role emphasizes data-driven decisions, stakeholder collaboration, and attentive service delivery.

The position requires strong logistics experience, data analysis skills, and proficiency with Salesforce/FSL. Join a fast-paced, growth-focused team committed to operational excellence.

Qualifications

• 3+ years logistics experience.
• Strong English reading, writing and speaking skills.
• Ability to analyze and use data to inform decisions.
• Excellent interpersonal and communication abilities.
• Experience with Salesforce or Field Service Lightning preferred.
• Proficiency with logistics software and Microsoft Office or G Suite.
• Attention to detail and problem-solving mindset.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

Responsibilities

• Actively and consistently support efforts to simplify and enhance the customer experience.
• Understand and utilize customer and inspector performance results to design territory scheduling strategies to maximize sales.
• Drive and dispatch assignments to field staff using Field Service Lightning and coordinate services between internal and external customers via phone, email, and messages.
• Work closely with the Logistics Analyst to optimize inspector utilization using Tableau, Excel, and Google Sheets.
• Confer with internal/external customers to resolve issues and provide ETAs.
• Engage and educate field leadership on scheduling approaches, results, and initiatives.
• Review reports to ensure SLAs are handled efficiently.
• Prioritize customers based on results and strategy.

Skills

Logistics experience

English communication

Data analysis

Influence and communication

Salesforce

Field Service Lightning

Microsoft Office / G Suite

Attention to detail

Cross-functional collaboration

Multitasking

Adaptability

Confidentiality

Proactivity

Education

High School Diploma

Associate degree

Tools

Salesforce

Field Service Lightning

Microsoft Office

G Suite

Job description

ACV Auctions is hiring a Sr Logistics Specialist in Jacksonville, FL. You will coordinate between dealer partners and field inspection teams, optimize routes, and drive efficiency using our workforce tools. This role emphasizes data-driven decisions, stakeholder collaboration, and attentive service delivery.

The position requires strong logistics experience, data analysis skills, and proficiency with Salesforce/FSL. Join a fast-paced, growth-focused team committed to operational excellence.