Strategic Logistics & Scheduling Lead

ACV Auctions; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

ACV Auctions is seeking a Sr Logistics Specialist to coordinate strategic scheduling between dealer partners and the field inspection team. You will drive data-driven decisions to maximize results, manage inspector schedules via our workforce optimization tool, and ensure efficient routing to appointments.

You will work with the Field Analysts to implement data-driven decisions in the workforce optimization tool and report to the Sr Manager, Logistics.

Qualifications

• High School degree or equivalent required; Associate’s degree preferred.
• 3+ years logistics experience.
• Ability to read, write, speak and understand English.
• Ability to analyze data to make business decisions.
• Ability to handle difficult conversations and influence others.
• Experience with Salesforce or Field Service Lightning preferred.
• Experience with logistics software and Microsoft Office or G Suite.
• Attention to detail, analytical thinking and problem-solving.
• Interpersonal and communication skills with cross-team collaboration.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Demonstrated adaptability and willingness to learn and grow within the organization.

Responsibilities

• Support all efforts to simplify and enhance the customer experience.
• Design and implement territory scheduling strategies using performance results.
• Drive and dispatch assignments to field staff via the workforce optimization tool.
• Coordinate inspection services between internal and external customers via phone, email, and messages.
• Optimize inspector utilization with Tableau, Excel, and Google Sheets.
• Resolve issues and provide ETAs to customers and inspectors.
• Educate field leadership on scheduling approaches and regional initiatives.
• Review reports to ensure SLAs are met efficiently.
• Prioritize customers based on results and strategy.
• Mentor Logistics Specialists as assigned.
• Ensure Field Service Lightning meets territory needs and drives compliance.

Skills

Interpersonal skills

Communication

Analytical thinking

Attention to detail

Multitasking

Adaptability

Ethical conduct

Education

High School degree or equivalent

Associate’s degree preferred

Tools

Salesforce / Field Service Lightning

Microsoft Office

G Suite

Tableau

Excel

Google Sheets

Job description

ACV Auctions is seeking a Sr Logistics Specialist to coordinate strategic scheduling between dealer partners and the field inspection team. You will drive data-driven decisions to maximize results, manage inspector schedules via our workforce optimization tool, and ensure efficient routing to appointments.

You will work with the Field Analysts to implement data-driven decisions in the workforce optimization tool and report to the Sr Manager, Logistics.