Sr Logistics Specialist

ACV Auctions; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Short-Term Disability

Long-Term Disability

Life Insurance

Dental

Vision

Supplemental Life/AD&D

Legal/ID Protection

Accident and Critical Illness

Paid time off

Stock Purchase Program

401(k)

Job summary

ACV Auctions is hiring a Sr Logistics Specialist in Jacksonville, FL. You will coordinate between dealer partners and field inspection teams, optimize routes, and drive efficiency using our workforce tools. This role emphasizes data-driven decisions, stakeholder collaboration, and attentive service delivery.

The position requires strong logistics experience, data analysis skills, and proficiency with Salesforce/FSL. Join a fast-paced, growth-focused team committed to operational excellence.

Qualifications

• 3+ years logistics experience.
• Strong English reading, writing and speaking skills.
• Ability to analyze and use data to inform decisions.
• Excellent interpersonal and communication abilities.
• Experience with Salesforce or Field Service Lightning preferred.
• Proficiency with logistics software and Microsoft Office or G Suite.
• Attention to detail and problem-solving mindset.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

Responsibilities

• Actively and consistently support efforts to simplify and enhance the customer experience.
• Understand and utilize customer and inspector performance results to design territory scheduling strategies to maximize sales.
• Drive and dispatch assignments to field staff using Field Service Lightning and coordinate services between internal and external customers via phone, email, and messages.
• Work closely with the Logistics Analyst to optimize inspector utilization using Tableau, Excel, and Google Sheets.
• Confer with internal/external customers to resolve issues and provide ETAs.
• Engage and educate field leadership on scheduling approaches, results, and initiatives.
• Review reports to ensure SLAs are handled efficiently.
• Prioritize customers based on results and strategy.

Skills

Logistics experience

English communication

Data analysis

Influence and communication

Salesforce

Field Service Lightning

Microsoft Office / G Suite

Attention to detail

Cross-functional collaboration

Multitasking

Adaptability

Confidentiality

Proactivity

Education

High School Diploma

Associate degree

Tools

Salesforce

Field Service Lightning

Microsoft Office

G Suite

Job description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Who we are looking for:

The Sr Logistics Specialist is primarily responsible for driving the strategic coordination between dealer partners and the field inspection team through data driven decisions to maximize results. This role utilizes processes and procedures set by the logistics department to proactively manage the schedules of our inspector Teammates via our workforce optimization tool, ensure efficient routing to appointments, manage relationships with other departments to ensure customer requirements are being maintained, and use analyzed data to schedule field inspection teams efficiently. The Sr Logistics Specialist will work closely with the Field Analyst(s) to implement data driven decisions into the workforce optimization tool. The Sr Logistics Specialist reports directly to the Sr Manager, Logistics, and performs duties autonomously.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Understand and utilize customer and inspector performance results to design and implement territory scheduling strategies to maximize sales.
• Drive and dispatch assignments to field staff using our workforce optimization tool, Field Service Lightning (salesforce product) and coordinate inspection services between internal and external customers using phone, email, and instant messages.
• Work closely with the Logistics Analyst to optimize inspector utilization through the use of tools such as Tableau, Excel, and Google Sheets.
• Confer with internal/external customers to resolve issues, answer requests, and provide ETAs.
• Engage and educate field leadership on scheduling approach, results, and other territory and regional initiatives.
• Review various reports to ensure service level agreements are handled competently and efficiently.
• Continuously review customer data and work with internal partners to prioritize and level customers based on results and strategy.
• Builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
• Provide mentorship and support to Logistics Specialists as assigned
• Work closely with Territory Managers to ensure Field Service Lightning is set up to meet their territory’s needs and help drive FSL compliance
• Perform additional duties as assigned.

What you will need:

• High School Degree or equivalent required. Associate’s degree preferred.
• 3+ years’ logistics experience.
• Ability to read, write, speak and understand English.
• Ability to analyze and understand how to use data to make business decisions
• Ability to handle difficult conversations and influence others
• Experience with Salesforce or Field Service Lightning preferred.
• Experience with logistics software and Microsoft Office or G Suite.
• Attention to detail, analytical thinking, and problem-solving skills.
• Interpersonal and communication skills with the ability to collaborate effectively across teams.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Demonstrated adaptability and willingness to learn and grow within the organization.
• Ethical and dependable, maintaining confidentiality in handling sensitive financial information.
• Self-motivated and proactive approach to tasks and responsibilities.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

No immigration or work visa sponsorship provided for this position.

Compensation

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.