Senior Logistics Operations Supervisor

Dsv Air & Sea SAU; Lancaster, Northern (TX, KY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

DSV in Lancaster, TX, seeks a Supervisor, Operations to oversee day-to-day branch activities, lead the operations team, coordinate workflows, and ensure efficient service. You will work with branch management, Business Development, and internal teams to support accounts, monitor KPIs, and drive growth while maintaining compliance with company policies.

The role includes coordinating pricing activities, onboarding new customers, and resolving escalations, with a focus on reliability and customer

Qualifications

• High school diploma or GED required or better; bachelor's degree preferred.
• Minimum of 3 years of experience in transportation operations; 5+ years preferred.
• Minimum of 2 years of freight brokerage experience; 5+ years preferred.
• Minimum of 2 years of experience leading or supervising teams; 3+ years preferred.
• Strong knowledge of transportation operations, freight brokerage, and customer service practices.
• Demonstrated leadership, coaching, and employee development skills.

Responsibilities

• Supervise and provide day-to-day leadership to assigned operational team members, including workload distribution, coaching, performance management, timekeeping, and time‑off approvals.
• Coordinate daily operational activities to ensure customer and branch requirements are completed accurately, efficiently, and timely.
• Monitor team performance, provide ongoing feedback and development, conduct performance reviews, and participate in staffing, interviewing, hiring, and onboarding activities.
• Serve as a point of escalation for customer, shipment, system, and operational issues, providing guidance and coordinating resolution as appropriate.
• Maintain working knowledge of customer freight requirements and oversee customer onboarding, account setup, documentation, and ongoing operational processes.
• Support customer pricing activities, including volume spot quotes and shipment booking, in accordance with established processes and approval requirements.
• Monitor operational reports, account activity, and KPIs to identify trends, exceptions, and opportunities to improve productivity and service.
• Partner with Sales and branch leadership to identify opportunities for account growth, service enhancements, and stronger customer relationships.
• Collaborate with Accounting, Operations, and other internal teams to resolve operational, billing, and carrier settlement discrepancies and improve overall efficiencies.
• Serve as a backup to the Branch Manager and support day-to-day branch responsibilities in their absence, as assigned.
• Ensure compliance with company policies, procedures, and operational requirements while fostering a positive, collaborative, and high‑performing work environment.

Skills

Leadership

Coaching

Customer service

Communication

Problem solving

Time management

Organization

Attention to detail

Multitasking

Education

High school diploma or GED

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field

Tools

Microsoft Office

Job description

DSV in Lancaster, TX, seeks a Supervisor, Operations to oversee day-to-day branch activities, lead the operations team, coordinate workflows, and ensure efficient service. You will work with branch management, Business Development, and internal teams to support accounts, monitor KPIs, and drive growth while maintaining compliance with company policies.

The role includes coordinating pricing activities, onboarding new customers, and resolving escalations, with a focus on reliability and customer