Senior Logistics Account Manager - Route & Carrier Lead

RXO, Inc.; Pennsylvania; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Employee assistance program

Job summary

RXO, Inc. seeks a Lead Account Manager, Client Services to coordinate with site leadership and support home delivery services across our network. You will monitor on-time deliveries, analyze VOC reports, and build efficient routes using route planning software to meet customer expectations.

You’ll develop relationships with contract carriers, dispatch teams, and inventory staff, identify issues, and drive improvements in delivery performance and customer satisfaction across multiple sites.

Qualifications

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience.
• Bachelor's degree or equivalent related work or military experience.
• Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications.

Responsibilities

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and VOC reports.
• Cultivate positive working relationships with contract carriers and helpers.
• Use route planning software to build efficient delivery routes.
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed.
• Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies.
• Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery.
• Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations.
• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues).

Skills

Logistics experience

Inventory control

Microsoft Office

Carrier coordination

Education

Bachelor's degree or equivalent related work or military experience

Tools

Route planning software

Job description

RXO, Inc. seeks a Lead Account Manager, Client Services to coordinate with site leadership and support home delivery services across our network. You will monitor on-time deliveries, analyze VOC reports, and build efficient routes using route planning software to meet customer expectations.

You’ll develop relationships with contract carriers, dispatch teams, and inventory staff, identify issues, and drive improvements in delivery performance and customer satisfaction across multiple sites.