Lead Account Manager, Client Services - Logistics & Delivery

RXO Inc.; Westminster (MA); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) retirement plan with company匹

Health, dental, vision insurance

Job summary

RXO Inc. is seeking a Lead Account Manager, Client Services to coordinate with site leadership and support home delivery services. You will monitor on-time deliveries, analyze VOC reports, and cultivate strong relationships with contract carriers.

The role requires 4 years of logistics experience and a bachelor’s degree. Proficiency with Microsoft Office and route planning tools helps you optimize routes, resolve issues, and improve customer satisfaction across multiple sites.

Qualifications

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience.
• Bachelor's degree or equivalent related work or military experience.
• Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications.

Responsibilities

• Assist with monitoring the successful completion of home deliveries by contract carriers.
• Cultivate positive working relationships with contract carriers and helpers.
• Use route planning software to build efficient delivery routes.
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed.
• Travel to multiple sites and/or stores to ensure client expectations are met.

Skills

Logistics experience

Inventory control

MS Office

Communication skills

Education

Bachelor’s degree or equivalent related work or military experience

Bachelor’s degree in Logistics or Supply Chain Management

Tools

Microsoft Office

Job description

RXO Inc. is seeking a Lead Account Manager, Client Services to coordinate with site leadership and support home delivery services. You will monitor on-time deliveries, analyze VOC reports, and cultivate strong relationships with contract carriers.

The role requires 4 years of logistics experience and a bachelor’s degree. Proficiency with Microsoft Office and route planning tools helps you optimize routes, resolve issues, and improve customer satisfaction across multiple sites.