Senior Loan Servicing Specialist & Mortgage Support

Peoples-Bank; Newton (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Peoples-Bank in Newton, NC is seeking an Experienced Loan Servicing professional to support consumer, commercial, and mortgage loans. You will process payments, update loan data, and ensure accurate handling of loan drafts and modifications.

You will perform year-end processing, 1098/1099 forms, and maintain operations in compliance with banking regulations while delivering top-tier customer service.

Qualifications

• High school diploma or equivalent required.
• Experience servicing consumer, commercial and mortgage loans.
• Ability to read, analyze and apply policies and procedures.
• Ability to multi-task, organize and prioritize assignments.
• Excellent customer service and communication skills.
• Proficient PC skills including Outlook, Word and Excel.
• Team collaboration and attention to detail.

Responsibilities

• Responding to customer service requests daily via phone, email or as assigned by Manager or Team Lead.
• Performing customer follow-up daily to resolve or update on inquiries.
• Handle inquiries related to general customer service for various loan types.
• Key or upload consumer, mortgage and commercial loans into core processing system; process loan drafts and modifications.
• Key monetary transactions and perform system file maintenance on loan data.

Skills

Customer service

Communication skills

Multitasking

Time management

Attention to detail

Teamwork

Problem solving

Education

High school diploma or equivalent

Associate’s or Bachelor's in business/finance

Tools

Outlook

Microsoft Word

Excel

Fiserv core processing

Nautilus

Job description

Peoples-Bank in Newton, NC is seeking an Experienced Loan Servicing professional to support consumer, commercial, and mortgage loans. You will process payments, update loan data, and ensure accurate handling of loan drafts and modifications.

You will perform year-end processing, 1098/1099 forms, and maintain operations in compliance with banking regulations while delivering top-tier customer service.