Loan Servicing Specialist I — SMB & Commercial

Northwest Bank; Warren (Warren County); On-site; USD 24,796 - 27,552; Full time

Job summary

Northwest Bank is hiring a Loan Servicing Coordinator I in Warren, PA. This role is crucial for managing the daily operations of loan servicing for small businesses and commercial loans, ensuring compliance with policies and regulations.

The ideal candidate will have substantial customer service and commercial loan experience, strong communication skills, and the ability to work under pressure. This position offers an hourly pay range of $18-$20, with additional bonus opportunities.

Qualifications

• 3 - 5 years Customer Service experience.
• 5 - 6 years Commercial or Small Business Loan experience preferred.
• Knowledge of loan documentation and servicing support systems.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Respond to customer inquiries with exemplary customer service.
• Train new hires to ensure standardization in loan servicing.

Skills

Customer Service experience

Commercial loan knowledge

Time management

Communication skills

Organizational skills

Education

High School Diploma or equivalent

Associate's Degree in a related field

Job description

Northwest Bank is hiring a Loan Servicing Coordinator I in Warren, PA. This role is crucial for managing the daily operations of loan servicing for small businesses and commercial loans, ensuring compliance with policies and regulations.

The ideal candidate will have substantial customer service and commercial loan experience, strong communication skills, and the ability to work under pressure. This position offers an hourly pay range of $18-$20, with additional bonus opportunities.