Senior Loan Servicing Specialist

Fairygodboss; Fort Worth (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

JPMorganChase, a global financial-services leader, seeks a Loan Servicing Associate to oversee complex loan servicing activities and drive timely, accurate issue resolution. You will investigate monetary and operational issues, apply loan docs and policies, and maintain strong documentation and system updates.

You will identify root causes, support audits, and participate in system changes and testing to improve risk control and client experience.

Qualifications

• Five years of experience in loan servicing, loan operations, or financial services operations.
• Ability to resolve complex, ambiguous issues using structured problem solving.
• Experience applying policies, procedures, and controls to operational decisions.
• Strong analytical skills with high accuracy and attention to detail.
• Clear written and verbal communication, including explaining complex issues simply.
• Proficiency in Microsoft Excel (formulas, pivot tables, lookups).
• Experience partnering across teams and influencing outcomes without direct authority.
• Consistent audit-ready documentation and system updates.

Responsibilities

• Resolve complex loan servicing and monetary issues end-to-end, ensuring accurate processing and timely completion.
• Serve as a senior point of contact for client, internal stakeholder, and audit-related servicing requests.
• Interpret loan documentation, servicing agreements, policies, and controls to provide sound guidance and decisions.
• Own escalations and time-sensitive issues, providing options, risks, and next steps.
• Perform research, reconciliation, and break resolution; document findings in required systems.
• Conduct root-cause analysis on recurring issues and drive remediation with partners.
• Identify control gaps and process inefficiencies; implement improvements to reduce risk and improve cycle time.
• Partner on change initiatives, including requirement definition and user testing.
• Maintain and update procedures and job aids; communicate changes for consistent execution.
• Manage priorities independently, balancing deadlines and providing proactive status updates.
• Collaborate across functions to strengthen handoffs and prevent recurrence.

Skills

Loan servicing

Problem solving

Policy interpretation

Excel

Cross-team collaboration

Documentation

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

JPMorganChase, a global financial-services leader, seeks a Loan Servicing Associate to oversee complex loan servicing activities and drive timely, accurate issue resolution. You will investigate monetary and operational issues, apply loan docs and policies, and maintain strong documentation and system updates.

You will identify root causes, support audits, and participate in system changes and testing to improve risk control and client experience.